Hello there. My name is Braden. I am a member of our account support team within the QuickSupply and Clark National Accounts. I'm also the Peachwave yogurt dedicated specialist, and I just want to record a little demo video walking you through the site since we have had a site redesign within the past year. So just wanted to give you an updated view and walk you through our QuickSupply site.

Now, as soon as you log in, you'll be taken to the QuickSupply homepage. Right here on the front of the site, we have these large banners as well as small banners. These are just direct links to various informational items as well as there might be any sort of promotional items going on throughout the year. We'll often have a large banner ad to bring those to your attention. Now I'm going to start with just navigating the various items that you're going to be looking to purchase as you make your orders through QuickSupply for your Peachwave yogurt store.

At the top left of your screen here, is going to be the categories dropdown. These are all of the items we currently offer on Peachwave's custom catalog, just broken down into various categories and subcategories. So I'm going to run through an example item. We'll go through toppings and sauces. Let's say I just want to look at toppings themselves. And in this example I'm going to be looking at, I'm looking for a Hershey's Natural Cocoa Powder. This comes in a 25-pound bag right here on the item page, and any item page you look at, it'll have various information here for you.

Obviously, some photos showing you what the item is, the item title here, if you purchased the item in the past, it'll have information here as well from when you last purchased it in a direct link to your previous order that included this item, has the item number, which we will often reference here in account supports, any shipping typical lead time, for example, this one we do stock in our various distribution centers across the United States, and we would typically ship this out in one business day. We'll have a select banner showing you this is a select eligible item, which I'll get into more later in the video. And again, just letting you know that you did purchase this in the past with a direct link to your previous order. It'll also include the price of the item and the quantity it comes in. In this case, it is just in eaches. If it comes in a pack or a case, it will let you know and it'll let you know how many would come in that pack or case, as well as quantity breakdowns. We offer discounts for some items depending on the quantity you purchase. So in this case, if you buy three or more of this cocoa powder, you will get that at $112.33 each, compared to the regularly priced $116.84 if you only buy one or two of these bags of cocoa powder.

Now, additionally, it'll have just item information. It'll give you a product overview with a full description, weights and dimensions, as well as resources and downloads. Now, the resources and downloads page will often include whether it be spec sheets, warranty information, product manuals, et cetera. Obviously, when it comes to cocoa powder, we won't have much warranty information or anything like that, but you will often reference this when you're searching through other various items, especially if it's smallwares or equipment-related items. Have some customer Q&A on the frequently asked questions as well. And then over here at the very bottom, you'll see related items and recommendations of items that are typically purchased with said item here that we're on. And you'll also see ratings and reviews, giving you the full rating and access to all of the reviews that we've received of this item.

Now there's going to be a few ways you can search for items. One being just through the category dropdown and navigating through our various categories and subcategories to find the item you need. We also have a search bar here at the top of your screen that has great search functionality. So if we're just going to stick with this Hershey's cocoa powder as an example, you can type that in, give that a search. It's going to pull that item up right away that we were just on. It's just another way that you can find that item. Even if you just want to look at cocoa powder just to show our search functionality, not necessarily Hershey's. Again, it'll bring up that item that we offer and any other related items related to cocoa powder.

Additionally, when you're within the item, you also have this to reference that is kind of like breadcrumbs showing you which categories you went through to reach this item. So again, you'll have your main category, the subcategory, and the item that we're on right here. Now moving along, if you ever want to go back to the homepage of your account, just click the Peachwave logo here, and it will take you back to the home screen.

So next, I just wanted to go through our order guides and project builders. They're going to be both user-level order guides so that you can create on your own. That will be for your own reference and no one else in the company will be able to reference that order guide you create. And we also have project builders which are very similar to order guides. As you can see here. You can create your own new project builder as well as the current company project builders that were already set up by your Peachwave leadership team. You can click there, it'll take you to the project builder screen where you can create your own project builder, make edits to existing project builders, and you can just navigate through all of those project builders that were already created. This is a great reference for your new users that might not be shared exactly what all is needed for your new store. So this is a great page to reference for any items that you might be unsure of.

Now, again, just going to click the Peachwave logo here to get back to our home screen. And next, I just wanted to go over our account support team information. Now here you'll see a support little text box, little dropdown. How can we help? We have three different methods of communication that you can reach our account support team. One being our live chat feature, another being our phone number here if you want to give us a call, and we also have an email address you can reach out to as well. You're welcome to reach out to all three of these communication channels. Our account support team operates from 8:00 AM to 5:30 PM Eastern Standard Time, Monday through Friday. So if you reach out during those hours of operation, you can typically expect to hear back from a representative within an hour of receiving your inquiry.

Now moving along to the account tab, right here at the top right of your screen, you'll see the "My Account" tab. That'll take you to the full account dashboard. Also, a few dedicated links that'll take you directly to your order history or invoices page. And then of course you can also log out if needed. So I'm going to go to the account dashboard here through my account. Here on the left side of your screen, you will see your full account dashboard, including just your account settings, which can be edited and altered right here with your recent orders as well. This is the dedicated page for your order history. You can filter by date range or search directly by order number, PO number, item number, or even an item keyword. "Rapid Reorder." This is really just going to be another form of order history just broken down by individual item. So you can quickly reference items that you've purchased in the past, and you can just click "Buy Again" if you'd like to add that back into your cart and add it to the new order that you're crafting.

Going through "Account Settings" is where you can update your account profile information as well as update your password if needed, and also manage your email notifications that you receive for your orders, fully customizable and just make sure you save your changes at the bottom of the screen here. Now, especially as you get started, if you try to enter your shipping and billing address as well as your credit card on the checkout screen here in your cart, you'll oftentimes receive an error. So I would recommend as you get set up with your new account, go right here to the account dashboard and enter your shipping address and billing address as well as a payment method. You can add your credit card information right here. One thing to note, there is no limit on shipping and billing addresses. You can add as many as you'd like. The same goes for payment methods. You are welcome to add as many credit cards to your account as you would like. And once all of this information is added, you will then be able to have those options available to select at checkout when you're ready to proceed with placing your order.

Working our way down the line here, you also have our "Invoices" pages. This will include any billing invoices as well as credit invoices. If you happen to have an issue with one of your orders and the resolution entered by our account support team was a creditor refund, you'll be able to reference those invoices here as well. Now this is just a page for all of your emails. Those will be the automated emails you receive for your orders that are placed. That'll include shipping notifications, order confirmations, or even dropship notifications if you happen to have an item that's going directly from the manufacturer instead of our dedicated stock. You'll receive email updates automatically there, which again can be altered in your account settings tab here as well.

Now, select "Subscription." This is a free freight program that we offer Peachwave yogurt users. Now, the "About Select" tab here includes all of the information associated with our select subscription. It has the order minimum of $300 that is required, and if you just keep on scrolling through, again, gives you more information as well as the monthly fee for the select subscription. Now, for managing your select addresses, you go to the tab right below that. You go down, you can manage your shipping addresses here and enroll. You'll be able to select from existing shipping addresses. In this case, Void does have one additional address. You just click enroll, and then it'll ask you to link a credit card to your subscription, and just confirm your changes at the bottom. Please note that the select subscription is a per-address subscription, so if you do want to have more than one address that you're shipping orders to and want to receive free shipping on those orders, you will be charged that monthly fee twice per month.

All right, so again, going right here to the Peachwave logo, take us back to our home screen. We also have a few other things for you to reference. If you go to the very bottom of your screen, again, just some direct links if you want to go to the account dashboard, your order history, rapid reorder, but one thing I wanted to point out is our policies page right here that is linked. This is just a direct link to all of the policies that we have within QuickSupply. That will include all of our policies, whether that be orders, payment methods, privacy policies, product policies, our return policy, as well as shipping and handling, and accessibility and CCPA notices. Additionally, at the bottom here you will see our FAQ page. These will be all the frequently asked questions that we see across the board from all of the Peachwave users, and this is a great page to reference if you're unsure of something and don't quite want to reach out to the account support team yet. It is possible that you could have your question answered here on this page as well, but please do not hesitate to reach out to our account support team. Again, we do operate from 8:00 AM to 5:30 PM Eastern Standard Time. We do have a full team of representatives who are willing and able to assist you with anything you might need.

We will be your one stop shop here for anything QuickSupply related, whether that be requests or issues with your account specifically, or anything to do with your orders that you're placing, whether that be items missing, you need to make an address change, if you receive a damaged item, lost items, defective items, if you want to make a warranty request. If you're looking for tracking updates, anything like that, you can reach out to our account support team directly for assistance.

And last but not least, I did just want to go back for example, through the order history page. So in this case we'll view this order. And here you will see all of your order information that includes the order status, in this case it was shipped out, the billing information, as well as shipping information like the credit card that was used and the address that this was shipped to. And then you'll see a breakdown of all the various shipments within your one order with tracking information linked for your reference as well.

So thank you so much for taking the time to walk through QuickSupply with me. If you have any questions or concerns, please feel free to reach out again to our account support team via chat, phone, or email, and we'll be happy to assist you. So thank you so much. We look forward to working with you. Welcome aboard.

Peachwave QuickSupply Tutorial Video