Conditions of Use

Orders

Availability

In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times are listed on the item’s page. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email so that our team can work on a solution for you.

Canceling/Modifying an Order

Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.

Installation Location

The installation service will be provided by a WebstaurantStore-certified service partner, and is available throughout the United States to commercial locations only. Installation is only available for new or replacement units at existing facilities. We are unable to complete installation in mobile food trucks and residences.

Installation Time

Installation fees are subject to change based on information provided in the Installation Service Survey, and the assumption that installation will occur during normal business hours of Monday - Friday, 8AM - 5PM. WebstaurantStore will contact you once your order has been placed to finalize your installation service price. Installation services may also add approximately 5-7 business days to the estimated delivery time-frame provided during checkout.

Online Security

To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email.

Order Communication

As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.

Pre-Installation On-Site Survey

If the on-site survey prior to installation is selected for the Installation Service, WebstaurantStore will cover extra fees that occur the day of installation that result in the installation not being successful. WebstaurantStore will only cover these fees if the issues causing an unsuccessful installation were not caught during the on-site survey. If the on-site survey identifies any issues prior to installation that result in additional charges, it will be your responsibility to pay. Our service provider may not require this service for all items, but it may be required if the unit must be taken up / down stairs. Additionally, should you choose to cancel an order that includes the purchase of Full Service installation, you will still be charged the cost of the site survey that is included in the installation fee. Once the order has been placed, we will contact you via email if any issue related to this should arise.

Price Changes and Updates

Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable. For pending alternate payment / leasing orders, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.

All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, WebstaurantStore will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.

Receipt of Incorrect Product

If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.

Resolution of Disputes

You agree that any disputes and claims related to or arising from these Conditions of Use and/or your use of this website, including disputes arising from or concerning their interpretation, violation, invalidity, non-performance, or termination, will be resolved through final and binding arbitration under the Rules of Arbitration of the American Arbitration Association applying the laws of the Commonwealth of Pennsylvania, instead of in court. An exception is that you may assert claims in small claims court, if your claims qualify.

There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court, and must follow the terms found in WebstaurantStore’s conditions of use just like a court would.

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.

To begin an arbitration proceeding, you must file a Demand for Arbitration with the AAA, according to the AAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, WebstaurantStore will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Applicable Laws

These Conditions of Use shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to its conflict of law provisions.

Text Messaging

Registered customers can sign-up for 'Shipment Updates via Text' in their account settings to receive an SMS text message when packages are out for delivery, delivered or encounter a problem. Text messages will be sent for all packages shipped after you complete the sign up process. This service may not be available and/or may not include tracking for packages that are shipped directly from one of our manufacturers.

Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):
• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements

Text frequency based on user orders. Message and data rates may apply. Customers may opt-out at any time by sending STOP to (717)288-7303 or unsubscribing in their account settings. (Note: if you texted STOP but would like to restart, text START, and make sure your number below is correct.) Responses are unable to be received via text.

Our participating carriers include (but are not limited to): AT&T, SprintPCS, Metro PCS, T-Mobile®, U.S. Cellular®, Verizon Wireless.

Payment Methods

Accepted Credit Cards (Preferred Method)

All orders must be placed online through our checkout process. We accept all major credit cards including Master Card, Visa, American Express, and Discover. We are able to accept most prepaid credit cards as long as the card has been registered with a billing address. Only a single credit card may be used to process the order.

Alternative Payments (Check, Money Order, ACH, Wire Transfer)

We accept check, money order, ACH, and wire transfers for orders with an order total of $500.00 or greater. The order will be placed on hold until payment has been received.

Once payment is cleared, the order will be released to process for shipment. . Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from when they are processed while they clear. A holding period is not required if a certified check is provided but will still be processed Tuesdays and Fridays only. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.

Charges and Authorizations

Your card will be charged in full once the first item(s) on your order ship. When you place an order on our website, an authorization is placed on your bank account for the amount of your order. An authorization is a communication from your bank to our payment system letting us know your card is valid and the required funds are available. These authorizations may show as “pending” on your bank statement until the funds are captured. Once the card is charged for the order, the authorization will drop off from your bank statement, typically within 1-2 business days.

Credit and debit card providers differ in how long they will hold an authorization for a pending transaction. If your order has an extended lead time, a member of our Payments team may reach out requesting to charge the card in advance to avoid losing the authorization. Authorizations and/or pending transactions will hold these funds on your bank account, which can result in overdraft fees. WebstaurantStore assumes no liability for fees in the event of such an overdraft.

Currency

All pricing is listed in US Dollars ($) on the website. When ordering outside of the United States, the funds captured for an order will be converted to the local currency of the ordering country on your credit card statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details.

Leasing and Terms

We offer leasing as a method of payment if an order has a subtotal of at least $1,000, is comprised of at least 60% equipment, and is being shipped to a location within the United States. We primarily work with a third party leasing company, Quick Spark. We cannot cancel, modify or accept returns on leased items after the contract is signed. If you are looking to lease with an outside leasing company other than Quick Spark, please contact our Payments department at [email protected]. Please see our Support Page page for frequently asked questions about this payment method.

We also offer Net 30 terms through a third party company, Capital One Trade Credit. For more information on this payment option and how to qualify, login to your account and proceed to the Account Dashboard to find the Net 30 terms on the left side of the Dashboard.

Purchase Orders

We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.

Sales Tax

Sales tax will be charged on orders shipping to the states of Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming. If you are tax-exempt and shipping to one of these states, visit your My Account page and select Upload Tax Exempt Form to upload your exemption form for review.

Privacy Policy

Privacy Policy

Last updated: August 9, 2021.

The WebstaurantStore, Inc. ("us", "we", or "our") operates the https://www.webstaurantstore.com/ website (hereinafter referred to as the "Service").

This page informs you of our policies regarding the collection, use and disclosure of personal and other data when you use our Service and the choices you have associated with that data. This Privacy Policy applies to the information that The WebstaurantStore, Inc. and its affiliates collect through the Service and other websites, online features, applications, products and services owned or controlled by such companies and affiliates or that post a link to this Privacy Policy (collectively, the “Sites”).

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from the Conditions of Use page.

Definitions


Service:
Service is the website operated by the WebstaurantStore, Inc. that can be found at: “https://www.webstaurantstore.com”
Personal Data:
Personal Data means data about a living individual who can be identified from this data (or from those and other information either in our possession or likely to come into our possession).
Usage Data:
Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies:
Cookies are small files stored on your device (computer or mobile device).

Information Collection and Use


We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/ Postal code, City
  • Organization name and/or job title
  • Cookies and Usage Data

Usage Data

We may also collect information on how the Service is accessed and used and your online activity ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, The WebstaurantStore, Inc. e-mails you open and/or forward, the purchases and transactions you make through the Service and other diagnostic data. We may associate Data Usage with you as a specific and identifiable person. When we do so, we treat the combined information as personal information.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

We may combine certain automatically collected information with other information we obtain about you, which may include data we obtain from third parties. Information about your use of the Sites and other websites may be collected across time, devices, and websites for various purposes, including to associate different devices you use and to deliver relevant and/or retargeted content. If you choose not to provide the personal information we reasonably require, it may hinder our ability to provide the information or services you have requested.

Use of Data


The WebstaurantStore, Inc. uses the collected data for various purposes:

  • To provide and maintain our Service
  • To notify you about changes to our Service
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To provide customer support
  • To gather analysis or combine all of the information we collect about you so that we can enhance and improve the Service and our products and services
  • To monitor the usage of our Service
  • To administer and develop our business relationship with you and the company you represent
  • To detect, prevent and address technical issues
  • To send personal data to third-party service providers for payments, fraud prevention and shipping
  • To contact you about our own and third-parties’ goods and services that may be of interest to you
  • To enable us to display advertisements to our advertisers’ target audiences (even though we do not disclose your own personal information for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria)
  • In any other way we may describe to you when you provide the information
  • For any other purpose with your consent

Transfer of Data


Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

The WebstaurantStore, Inc. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data


Disclosure for Law Enforcement

Under certain circumstances, The WebstaurantStore, Inc. may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements
The WebstaurantStore, Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of The WebstaurantStore, Inc.
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability


Disclosure to Affiliates

We may share information, including personal information, as applicable, within The WebstaurantStore, Inc. and among our affiliates, primarily for business and operational purposes.

Disclosure for Third-Party of Targeted Advertising

We may also disclose your personal information to third parties to market their products or services to you if you have not opted out of these disclosures. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes or if you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt out by emailing [email protected]

We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the National Advertising Initiative (“NAI”) on the NAI's website.

Security of Data


The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Our Policy on “Do Not Track” Signals under the California Online Privacy Protection Act (CalOPPA)


We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Service Providers


We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose.

Behavioral Remarketing

The WebstaurantStore, Inc. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies (either alone or in conjunction with web beacons or other tracking technologies) to collect information about you to inform, optimize, and serve ads based on your past visits to our Service. This collected information may be associated with your personal information and may also be about your online activities over time and across different websites and other online services. We currently work with the following third-party vendors:

Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc. You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads settings page.
Google also recommends installing the Google Analytics Opt-out Browser Add-On for your web browser.
Google Analytics Opt-Out Browser Add-On provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please visit the Google Privacy Terms web page.

Display & Video 360 (a Google product)
For more information on Display & Video 360 conversion tracking visit Google’s Privacy & Terms.

Yahoo Dot Tags
For more information on Yahoo Dot Tags visit Yahoo's site.

Facebook
For more information on Facebook Ads Pixel, visit Facebook's Business Page.

Bing
For more information on Microsoft Bing Ads, visit Bing Ads Help.

Pinterest
For more information on Pinterest Tag tracking, visit Pinterest's site.

LinkedIn
For more information on Linkedin Insight Tags, visit LinkedIn's site.

We do not control these third-parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, including how to opt out of receiving targeted advertising from these vendors, you should contact the responsible provider directly.

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store your payment card details. Payment information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

First Data
Their Privacy Policy can be viewed on the First Data website.

WorldPay
Their Privacy Policy can be viewed on the WorldPay website.

Links to Other Sites


Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy


Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy


We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us


If you have any questions about this Privacy Policy, please contact us:

Product Policies

Best By Date Policy

Our shelf stable food and beverage products are designed for commercial use, and would typically be shipped 1-3 months before the best by date. The exact remaining suggested shelf life will vary by item due to the nature of each product, and may be shorter with items that require refrigeration.

Content Policy

The information provided on this website does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website may not constitute the most up-to-date legal or other information. Laws change regularly, thus, readers of this site should be familiar with the applicable state laws and restrictions. All liability with respect to actions taken or not taken based on the contents of this site are hereby expressly disclaimed. The site content is provided "as is;" no representations are made that the content is error-free.

Customizable Products

Select products on our site are able to be customized and are designated by a special banner on their page. You can also see a full list of customizable products at our Customizable Supplies page. These products typically have order minimums, extended lead times, and fees associated with them. Sales, discounts, and promos do not apply to customized products. Customized products are non-returnable.

Equipment Parts

Compatible Models are listed as applicable and kept as accurate and up-to-date as possible. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

Equivalent Items Equivalent items and any associated illustrations or descriptions are presented for your reference. These are items which, based on available manufacturer information, are suitable replacements for the stated original item. These equivalent items are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated item, or by the manufacturers of equipment compatible with the stated item; any OEM names mentioned are registered trademarks.

Generic / Unbranded Items

On our site, some of our lowest priced items are listed as generic. In other words, we do not have a specific vendor name associated with the product. The product is sourced from a variety of vendors according to price and availability so we may both quickly and fairly accommodate your needs. We do our best in updating our site with any changes in the products and there may be instances where there is a slight variance in the look and feel of the product due to a change in vendors. However, the intended application of the product will remain the same. If you find that this is not the case, please contact our Customer Solutions team immediately and we will look into the issue for you!

Image Color Policy

Our Images Department makes every effort to portray the color of an item as accurately as possible on our site. However, depending on your monitor settings, the color of an item may appear different than in person. We cannot guarantee the accuracy of the color displayed on your monitor.

Certain types of products, such as textiles and fabrics, are subject to dye lot variations inherent to their manufacturing process. If you are trying to match an existing product in your possession, please contact us and we will accommodate your request to the best of our ability.

Image Policy

We try to provide the most accurate images of our products as possible. However, some product images prove difficult or impossible to obtain. In these cases, we will use the closest representative image we can find for the product. These representative, illustrative images may show optional accessories or features, or may be an image of a similar product.

Therefore, we recommend that you carefully read the product description and other related product literature such as Specification Sheets, SDS Sheets, etc., before placing your order. If you have any questions or concerns about a product after reading the description and product literature, please contact us.

Price Matching

At WebstaurantStore we try very hard to always have the lowest prices. If you find a lower price from one of our competitors, including delivery, please bring it to our attention with our ask us form. We will do our best to beat the advertised price.

Proposition 65 Notice for Resellers

If you are reselling any items into the State of California you must provide your customers with an appropriate Proposition 65 warning, if required. You can find a warning for your use on the product detail pages of items that require a warning. More information about Proposition 65 is available at www.p65warnings.ca.gov.

Sales and Coupon Code Policy

Because we are a bulk distributor for food service supplies, we make sure to advertise our lowest prices on our website, including discounts we receive from our vendors that are passed onto our customers. On occasion we will provide sales and coupon codes to receive further discounts off the original price of the item. To ensure the discount is received for sales, items should be purchased as soon as possible. Coupon codes for items on our site will have an expiration date associated with them. Coupons and discounts will only be honored on orders that are placed while the coupon/discount is valid. Discounts do not apply to already discounted products and cannot be used in conjunction with other offers.

Pricing that is advertised on sources outside of our website may reflect incorrect prices compared to what we currently offer. The prices on our website are regularly updated to ensure accurate, real-time pricing; however, search engines and coupon code websites may not always provide the most up-to-date prices. Please visit our website to view the current pricing of our items. Prices and coupon codes that are not valid will not be honored at checkout.

Samples

WebstaurantStore offers product samples on select Acopa items. For other items, we recommend purchasing a smaller pack size, when available, before committing to a larger order. Sometimes our manufacturers will send out samples of select products to commercial customers. Please contact Customer Solutions to see if a sample request can be sent to the manufacturer for the item(s) you’re interested in.

Warranty Policy

If a warranty is available for an item, the details of the warranty can be found as a downloadable PDF labeled “Warranty” on the item’s page. All warranty claims are handled based on the manufacturer’s warranty policy. For items being used internationally, please confirm if the warranty is valid in your area.

You May Also Need Items

"You May Also Need" items are products that are guaranteed to work with the item you are viewing, such as lids that will fit a cup or casters that will fit a piece of equipment. If an item is not listed in the "You May Also Need" section on a particular product page, then we do not guarantee that it will work with the product you are viewing and do not recommend that you purchase them for use together. If you have any questions or concerns, feel free to contact a Customer Solutions Specialist before placing your order.

Returns Policy

Restocking Fees

A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.

Returns for Commercial and Residential Customers

All regularly stocked items, with the exception of consumable products, can be returned within 30 days of receipt, so long as they are unused and in the original packaging. A return credit will be issued to the original payment method upon receipt and inspection of the product(s). Shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping. This includes any brokerage fees, duties, and taxes for international returns.

If your original payment method was made by wire, check, or ACH you will be offered store credit or a check refund.

Return requests for Special Order products and products shipped direct from the manufacturer must be issued by our Customer Solutions Specialists. Not all Special Order items can be returned. Click here to learn how to create a return.

Returns for Consumable Products

We are unable to accept returned consumable products. This allows us to ensure the products are good to use, untampered with, and have adequate shelf life.

Sales Tax and Exemptions

Sales Tax and Exemption Policy

It is your responsibility to ensure that you/your organization is eligible for tax exemption. If you're unsure, contact a tax professional for advice before you continue.
Please only upload your tax exemption documents if we currently charge tax in the state(s) you plan to ship to. Sales tax will be charged on orders shipping to the states of Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming.

Review the information below carefully. Incomplete or incorrect documents cannot be accepted, and you will be asked to complete the form correctly and in its entirety.

  • We need documentation on file to attach to your account before we can review it for tax exemption. A tax ID number alone will not suffice.
  • You are responsible for providing the correct and completed forms and knowing the rules and responsibilities of making tax-exempt purchases or purchases for resale.
  • The tax exemption team is unable to edit tax documents on your behalf. Any documents requiring additional information will need to be completed by the purchaser. Be sure all information in your documentation is legible. If we cannot read the information on the form, we are unable to accept it.
  • If your account is set up as tax-exempt for all orders shipping to a particular state(s) due to reselling, manufacturing, or another special tax circumstance, please note that all orders placed through the account that ship to that state will automatically have the tax exemption applied. There is not an option to alter which items/orders are eligible/ineligible for exemption at check out. If you plan to place orders that do not qualify for tax exemption, please do so using a non-exempt account.

Note that tax exemption is reviewed for each state individually. This means that if you have a tax exemption form for a specific state it is valid only for orders shipping to that state.
  • Please allow 1-3 business days for our Tax Team to respond via email to your request.

It is your responsibility to ensure that the email address on file with your account is active and the best email to reach you. Webstaurantstore will not assume responsibility for providing tax exemption on applicable orders if we do not receive a reply from you in the event that additional information or documentation is requested.

Shipping Policy

Address Change/Reconsignments

If a shipping address needs to be changed once an order has been processed, carriers will charge a reconsignment fee to update the shipping address.

If an address change is requested, we will contact you via email regarding the amount of the carrier's fee. If we do not receive confirmation regarding the fee and address change, we will leave the address as it was originally entered during the checkout process.

Please note that if the carrier attempts delivery to the original address and they are unable to deliver, redelivery fees may apply in addition to any reconsignment fees.

Call Before Delivery

By requesting a FREE "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order to schedule a delivery appointment using the phone number provided at checkout. Selecting this option may add an additional day to your order’s transit time and is only applicable to the item(s) in your order shipping via common carrier. A 4-hour delivery window is typical; this may vary by carrier and shipping destination.

A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (deliveries occur Monday through Friday, 8:00 a.m. to 5:00 p.m. "Call Before Delivery" only applies to the item(s) in your order shipping via common carrier.

If the carrier misses the delivery appointment, they will reschedule it. If you are unavailable to accept your delivery during the scheduled appointment, you will be responsible for any redelivery fees owed to the carrier. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened or if you cannot accept delivery within a reasonable date of the carrier’s first contact request.

If a delivery is unable to be completed because a "Call Before Delivery" was not selected during checkout, the carrier may charge a redelivery fee in order to reattempt delivery. In these situations, we will contact you via email regarding the fee and charge the card on file if necessary in order to avoid additional fees with the carrier.

Canadian Shipments

Orders shipped into Canada may incur additional duties, taxes, and other fees to cross the border. These charges will be billed to you directly from the carrier and will not be reflected in our shipping costs at checkout.

Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. If you did not provide your broker’s information during checkout, we will contact you to obtain this before processing your order.

We aim to ship orders to Canada in one shipment, but it is not always possible due to stock levels in our warehouses. If we cannot ship your order in one complete shipment, you will be responsible for any additional brokerage fees.

Commercial and Residential Shipping Addresses

Commercial carriers will deliver the vast majority of our products to a residential shipping address. If you don’t have an account set up and you operate a business out of your home, you must select "residential" in your shopping cart because the carriers still consider your address residential. If you create an account, our system will automatically select “residential” for your address in this situation.

Commercial Limited Access Addresses

Additional fees may apply if you are shipping to a limited access location, such as a university, prison, military base, or country club.

Damaged/Missing/Lost Items - Common Carrier

If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:

  • Note it clearly on the delivery receipt before signing
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packing materials for inspection
  • Take pictures of the damaged items and packaging

Though our warehouses give great attention to packaging every order for shipment, damage can occur in transit. In the case of damage we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. Signing the delivery receipt without noting any damage means that you have received your shipment in acceptable condition.

There are rare occasions where our freight carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Dock checks with the carrier take approximately 3-5 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

For more information, watch this informative video about Common Carrier Shipments.

Damaged/Missing/Lost items - Ground

Upon receiving your order, please inspect it for any damaged, lost, or missing items. If any part of your order is missing or damaged, please keep the items and packaging and contact us within 5 business days of receipt so we can find a solution for you. We may request pictures of the damage to help with this process.

There are rare occasions where our carriers may lose a shipment. In these situations, it’s our highest priority to find your items and we will work with the carrier to do so. Traces with ground carriers take approximately 1-3 business days to complete. If your shipment is found, we will continue the delivery to your location. If it is deemed lost, we will work with you to provide a satisfactory resolution.

Due to the strict time-frame we have to deliver refrigerated and frozen food items to you in acceptable condition, if an item is damaged or missing, please contact us within 1 business day of your shipment’s original ETA so we can find a solution for you. We may request pictures of the damage and for you to take a picture of the temperature of the item to help with the process.

You are responsible for checking the internal temperatures of refrigerated and frozen products immediately upon delivery to ensure they are received at food-safe temperatures according to the U.S. Department of Agriculture’s (USDA) guidelines. Please contact us within 1 business day of your shipment’s original ETA if you have any concerns about the temperature or conditions of your shipment. Once the shipment is received you are responsible for storing or handling the items properly to maintain food safety.

Delivery Time

Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.

If you need your order more quickly, you may select Second Day or Next Day in your shopping cart (availability dependent on your location). These options guarantee that, as long as the items you’re ordering are in stock, the order will be prioritized in our system and arrive by the end of the following business day (Next Day), or the end of the second business day (Second Day). These options are not available for common carrier orders. Inclement weather may cause shipping delays that are not covered by this guarantee.

These orders must be placed before 2:00 p.m. EST to ship same day and are only available for delivery on business days (Monday through Friday). For orders shipping directly from the manufacturer, shipping cutoff times may vary. Next & Second Day orders received after 2:00 p.m. EST will be processed on the following business day.

View Ground delivery estimated days-in-transit map.

View Common Carrier delivery estimated days-in-transit map for KY warehouse.

View Common Carrier delivery estimated days-in-transit map for PA warehouse.

View Common Carrier delivery estimated days-in-transit map for NV warehouse.

View Common Carrier delivery estimated days-in-transit map for MD warehouse.

View Common Carrier delivery estimated days-in-transit map for GA warehouse.

View Common Carrier delivery estimated days-in-transit map for OK warehouse.

Destinations

We primarily ship throughout the U.S. and Canada. We also fulfill small parcel shipments to select countries internationally. We are unable to ship to PO boxes, APO/FPO boxes or Viabox at this time. If you plan to ship to a carrier terminal or store location such as a FedEx or UPS Store, please be aware that carriers will not accept deliveries from one another. If a shipping carrier deems your address inaccessible for delivery, they will make final delivery at the closest shipping terminal or return the shipment to our warehouse. Contact Customer Solutions if you have any questions.

In addition to the United States and Canada, we can ship most items via an international air service to the following countries:

  • Austria
  • Bahamas
  • Bermuda
  • Brazil
  • Canada
  • Colombia
  • Dominican Republic
  • France
  • Germany
  • Guam
  • Hong Kong
  • India
  • Ireland
  • Italy
  • Jamaica
  • Japan
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Puerto Rico
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Trinidad and Tobago
  • United Kingdom
  • U.S. Virgin Islands


We also ship to U.S. based freight forwarders; however, you are responsible for contacting them to set up an account before placing an order. Freight forwarders will charge additional fees for their services, which are separate from our shipping and handling charges. We are unable to accept and load customer containers directly from our warehouse locations.

Duties and Taxes

The WebstaurantStore is a U.S.-based company, therefore duties and taxes will be assessed on any items shipping outside of the United States. Duties and taxes depend on the type of items being shipped, harmonized codes, and the discretion the customs agents have in evaluating these costs. The charge shown on our website’s shipping calculator will not show these fees.

Equipment Installation Checklist

To be sure everything goes smoothly when it comes to installing your new equipment, please consult our handy equipment installation checklist at the following link prior to finalizing your order: Equipment Installation Checklist

Freight Forwarders

If your order is being shipped to a U.S. based freight forwarder, all of our Shipping Policies apply when it is received into their warehouse. WebstaurantStore will not be held responsible for any damaged and/or missing items or material differences should the freight forwarder not follow all applicable Shipping and Returns policies, or should such issues occur in shipment from the freight forwarder’s location to the final destination.

Liftgate

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must select this option at checkout. The "Common Carrier w/ Liftgate" option includes the fee for the liftgate. A higher fee may apply if a liftgate must be added after an order has shipped. If delivery is unable to be completed because a liftgate was not selected during checkout, a redelivery fee may apply in addition to a liftgate fee. In these situations, we will contact you via email regarding the appropriate fees and charge the card on file if necessary in order to avoid additional fees with the carrier.

Some items like large outdoor ice merchandisers or very long pizza prep tables may be too large or heavy for a lift gate and will require a truck-level loading dock. If you are unsure, contact our Customer Solutions Team.

Notice to Residential Customers

While WebstaurantStore is designed specifically for those in the commercial food service industry, we will ship most items to residential customers. As a residential customer, please consider the following information when placing your order:

Commercial Refrigeration and Cooking Equipment

It is important to keep in mind that many of these items may not meet your consumer-level expectations if used in your home. Commercial cooking equipment:

  • Is designed for functionality and heavy use commercially, and may not meet your expectations in terms of aesthetics or ease-of-use.
  • Is often much louder than a comparable non-commercial piece of equipment.
  • Consumes much more power than consumer-style equipment
  • Is not insulated as thoroughly as consumer-level equipment and generates much more heat. Many pieces of commercial equipment also require a ventilation hood system, and a fire-suppression system to adhere to local fire and building codes.
  • Installed in a non-commercial setting would most likely void your homeowner's insurance and the equipment manufacturer's warranty.

The right is reserved to deny shipment for residential usage; if this occurs, you will be notified as soon as possible.

If you have any question about the suitability of a particular piece of equipment you're considering for non-commercial use, please contact our Customer Solutions Department.

For more information, please see our policies regarding Generic/Unbranded Items, Images and Image Colors.

Methods & Charges

The vast majority of our products can be shipped with a parcel carrier to a residential address. Bear in mind that these carriers charge more to ship to a residential address versus a commercial address. This difference is usually several dollars but varies by region, and will be reflected in your shipping charges.

Packaging

Packaging that is used during shipment is designed to keep the contents of your order safe from damage or mishandling of products. On occasion a shipment will be received with damage to the packaging. Because the packaging is designed to protect the products that we ship, compensation will not be offered for packaging damage. If the actual items in your shipment are damaged, please contact us right away so we can arrange for compensation or replacement. Occasionally we will ship items in recycled boxes which may contain descriptions unrelated to the products inside in an effort to be more eco-friendly. This practice also allows us to cut costs on packaging which then is reflected into lower prices on our items. Be sure to inspect the actual items inside of the packaging before refusing a shipment due to incorrect information on the boxes.

Refrigerated and Frozen Foods Shipping

In order to control the amount of time perishable items are in transit, they are only shipped on select days of the week based on which shipping method you choose.

Ground: Orders ship Monday through Wednesday.
Second Day: Orders ship Monday through Wednesday.
Next Day: Orders ship Monday through Thursday.

Orders placed after the cutoff will ship the following Monday.

Special Order Items

In order to maximize the products we’re able to offer to you, some items on our website are not normally stocked in our warehouses. These items may be shipped directly to you from the manufacturer, or brought into our warehouse with our next stock order from the manufacturer and then shipped to you.

Please note - we are not always able to cancel special order items once the order is placed and may not be returnable.

Split Shipments

While we do try to consolidate shipments as much as possible, we cannot guarantee every item will ship together due to where items are sourced from. If multiple shipments of your order are required, the full amount of the shipping costs will be charged in the first shipment. If you want part of your order sent expedited and the other part sent using standard Ground, please place two separate orders.

Warehouse Pickups and Customer Shipping Accounts

All orders placed through WebstaurantStore will be shipped to their destination via a commercial carrier. For safety, insurance, and logistical reasons, customers cannot pick-up orders from our warehouse. Due to the high volume of orders we process daily, we are unable to use our customers' shipping account numbers.

Website Accessibility Policy

Accessibility Statement for WebstaurantStore

WebstaurantStore is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

WebstaurantStore takes the following measures to ensure accessibility of our website:

  • Appoint an accessibility lead.
  • Provide continual accessibility training for our staff.
  • Include people with disabilities in our design personas.
  • Manual assessments of website by an accessibility officer
  • Daily automated assessments of website by Lighthouse


Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. WebstaurantStore is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We are actively working towards Level AA compliance.

Limitations and Feedback

Despite our best efforts to ensure the accessibility of our website, there may be some limitations. Please contact us if you observe an issue, and we welcome feedback on the accessibility of our website. Please let us know if you encounter accessibility barriers: e-mail: [email protected], phone: 717-392-7472. We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days.

Technical specifications

Accessibility of WebstaurantStore relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript
These technologies are relied upon for conformance with the accessibility standards used.

Webstaurant Rewards

WebstaurantStore Rewards Program Terms & Conditions

The Webstaurant Rewards program (the “Program”) is brought to you by WebstaurantStore. Participation in the Program is subject to these terms and conditions (the “Terms”). WebstaurantStore reserves the right to cancel the Program and to modify, add or delete any of the Terms, benefits or rewards, in whole or in part, at any time, without notice, even though such changes may affect the value of points already accumulated, the value of the rewards and/or the time for redemption, as determined in its sole discretion. The Program has no predetermined termination date and may continue until such time as WebstaurantStore, in its sole discretion, elects to designate a termination date. WebstaurantStore may end the Program at any time by providing notice on its website.

Membership. Membership in the Program is open to U.S. legal residents who are at least eighteen (18) years of age or the age of majority in their place of legal residence. WebstaurantStore, in its sole discretion, has the right to allow, limit, or restrict participation by corporations, businesses, charities, partnerships, enterprises or any other person or entity. Void where prohibited or restricted by law. If in any particular state WebstaurantStore has to apply for any special license, bonding, permit or other governmental regulatory approval, the Program will be void in that particular state.

Eligibility. You must have a valid email address at the time of enrollment. Your Webstaurant Rewards account email address may only be associated with one Program member and one membership account (“Rewards Account”). Individuals may not have multiple memberships. However, a household may have more than one membership. Individuals who have the same permanent address are members of the same household (“Household”). From time to time, we may extend enrollment offers to promote new Program membership for non-members. Such enrollment offers are limited to new Webstaurant Rewards Program members. Existing members may not receive enrollment offers for enrolling in additional Webstaurant Rewards accounts.

Earning Points. The Program allows members to earn Webstaurant Rewards points (“Points”). To earn Points, you must have an active and valid Rewards Account at the time you engage in any Program activity. If you make purchases using the WebstaurantStore Rewards Visa credit card you may earn bonus points subject to the credit card terms. If you return purchases on which you earned Webstaurant Rewards Points, those points will be deducted from your Rewards Account. In the event of any discrepancies, you must contact the WebstaurantStore’s Customer Service Department within 90 days of the original transaction by emailing [email protected]. Webstaurant Rewards Points may be subject to federal, state or other taxes and such taxes or your sole responsibility. Webstaurant Rewards Points are not transferrable.

Redeeming Points. Points earned through the Program can be redeemed on purchases at WebstaurantStore.com during check-out. There is no minimum number of points needed to redeem at time of checkout. Points cannot be redeemed for cash or applied toward WebstaurantPlus membership fees. WebstaurantStore is not able to reissue points that have been redeemed on purchases. Please be advised that if you share access to your WebstaurantStore account, anyone with access is considered authorized to redeem points.

General Conditions of Participation. By participating in the Program, you agree to these Terms. WebstaurantStore reserves the right to disqualify members who have violated any of the Program terms and conditions. You further agree to allow WebstaurantStore to communicate with you about the Program, Points, or anything relating thereto via mail, email, phone, text, in-app notification, external websites, and various other channels. WebstaurantStore may also use these channels to communicate account offer promotions, coupons, information and offerings that may be of interest to you to the extent allowed by law or as agreed upon by you. WebstaurantStore reserves the right to provide benefits to some members based on geographic location, Program participation, purchases made, or information supplied by the member or by our vendors. WebstaurantStore reserves the right to extend additional benefits and offers to all or any portion of the members at its sole discretion. Members should promptly notify WebstaurantStore of any changes to personal information, such as name, address, telephone number and email address, either by visiting WebstaurantStore.com or by emailing [email protected].

Program Changes and Termination. WebstaurantStore reserves the right to cancel any Rewards Program card or account for which it has incomplete, inaccurate, false, or fictitious personal information. In the event that a Rewards Program card or account is canceled or that the Program is terminated for any reason, all Webstaurant Rewards points earned on the accounts will be forfeited. Any fraudulent or unauthorized use of the Program, the Rewards Program card, the Program account, any promotional offers or card rewards is strictly prohibited and may result in termination or disqualification from the Program, forfeiture of all points earned, forfeiture of rewards earned and/or legal prosecution. In addition, WebstaurantStore reserves the right to deactivate Webstaurant Rewards accounts that have not earned points for a qualifying purchase at least once in a 24-month period.

DISCLAIMER. THIS PROGRAM AND ALL CARDS, ACCOUNTS, POINTS, REWARDS, USED OR PROVIDED AS PART OF THIS PROGRAM ARE PROVIDED "AS IS" AND "AS AVAILABLE." WE HEREBY SPECIFICALLY DISCLAIM ANY AND ALL REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE PROGRAM CONTENT, FUNCTIONALITY, OR MATERIALS PROVIDED BY US HEREUNDER, INCLUDING, WITHOUT LIMITATION OF THE FOREGOING, ANY WARRANTY REGARDING OWNERSHIP, NON-INFRINGEMENT, ACCURACY, TIMELINESS, COMPLETENESS, AND AVAILABILITY, AND ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THOSE ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

Limitation of Liability. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM LIABILITY, AND YOU AGREE THAT WE ARE NOT LIABLE, FOR ANY LOSSES AND EXPENSES OF WHATEVER NATURE AND HOWSOEVER ARISING OUT OF YOUR PARTICIPATION IN THE PROGRAM, INCLUDING WITHOUT LIMITATION ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF USE, LOSS OF DATA, LOSS CAUSED BY A VIRUS, CLAIMS OF THIRD PARTIES, OR OTHER LOSSES OF ANY KIND OR CHARACTER, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF US, OUR LICENSORS, EMPLOYEES OR AGENTS TO YOU, OR ANY OTHER PARTY EXCEED, IN THE AGGREGATE THE GREATER OF ONE THOUSAND DOLLARS ($1,000). YOUR CLAIM FOR SUCH DAMAGES IS OUR SOLE LIABILITY, AND YOUR EXCLUSIVE REMEDY, IN THE EVENT OF THE BREACH BY US OF THIS AGREEMENT. THE FORGOING SHALL APPLY NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY YOU MIGHT HAVE.

Indemnification. To the fullest extent permitted by law, you agree to indemnify, defend and hold harmless WebstaurantStore and all associated entities, affiliates, officers, employees, agents, subsidiaries, successors, assigns and sub-contractors together with their partners successors and assigns, from and against any and all losses, claims, suits, damages, penalties, fines, judgment, liabilities (including without limitation, death, personal injuries, expenses, attorney fees and costs incurred) in connection with your participation in the Program that is inconsistent with these Terms.

Disputes. By becoming a member and participating in the Program, you agree that any dispute or claim relating in any way to the Program or your Rewards Account will be resolved through binding arbitration instead of in court. An exception is that you may assert claims in small claims court if your claims qualify. The U.S. Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review or appeal of an arbitration award is very limited. An arbitrator can award on an individual basis the same damages and relief as a court, and must follow these Terms just like a court would.

The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879.To begin an arbitration proceeding, you must file a Demand for Arbitration with the AAA, according to the AAA’s rules. Payment of all filing, administration, and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, WebstaurantStore will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Governing Law. By becoming a member of the Program, and except where prohibited by law, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles, will govern these Terms and any dispute of any sort that might arise between you and WebstaurantStore.

Questions. Any questions regarding the Program should be directed to [email protected].

WebstaurantPlus

WebstaurantPlus Benefits

Once enrolled, a subscriber’s orders will qualify for free shipping as long as the order total is at least $29.00 worth of eligible items. Free shipping covers all standard ground and common carrier shipping costs. WebstaurantPlus orders will receive priority processing.

WebstaurantPlus Cost

You will be charged a recurring monthly fee of $99. Sales tax will be charged on orders shipping to the states of Alabama, Arkansas, Arizona, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, and Wyoming. If you are tax-exempt and shipping to one of these states, visit your My Account page and select “Upload Tax Exempt Form."

WebstaurantPlus Eligibility

All registered customers with a saved credit card that are shipping within the contiguous United States are eligible.

WebstaurantPlus Shipping Address

You can have multiple shipping addresses, but each shipping address requires its own WebstaurantPlus subscription and monthly fee to be eligible for free shipping. Your first subscription will be charged at $99 a month. Additional addresses will be charged at $49 a month per address.

WebstaurantPlus Subscription

Your WebstaurantPlus subscription can be managed on your account page under the WebstaurantPlus tab. Here you will be able to change your payment method, check your renewal dates, view the enrolled address, add/alter multiple subscriptions, and cancel your subscription. The enrolled address cannot be altered once you subscribe.

Subscriptions can be cancelled at any time on the WebstaurantPlus tab through your account page. You will continue to receive the WebstaurantPlus benefits until your auto-renewal date, at which time your subscription will end. We will not provide partial refunds for mid-month cancellations.

The majority of orders will qualify once you reach the $29 order minimum with eligible items. Additional fees for shipping options such as lift gate and expedited shipping will apply.

Free shipping will apply to the WebstaurantPlus enrolled shipping address. Other saved or new addresses will be charged the standard shipping cost. Select items do not qualify for free shipping; ineligible items will not show the WebstaurantPlus icon.

CCPA Notice

Privacy Notice for California Residents

This Privacy Notice for California Residents supplements the information contained in our general privacy notice and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (CCPA) and any terms defined in the CCPA have the same meaning when used in this notice.

Information We Collect
Our Website collects information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device (”personal information”). In particular, our website has collected the following categories of personal information from its consumers within the last twelve (12) months:

The Information We Collect
Category Examples
A. Identifiers. A real name, postal address, email address, account name.
B. Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)). A name, physical characteristics or description, address, telephone number.
C. Commercial information. Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
D. Internet or other similar network activity. Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement.
E. Inferences drawn from other personal information. Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior.

Personal information does not include:
  • Publicly available information from government records.
  • De-identified or aggregated consumer information.
  • Information excluded from the CCPA’s scope
    • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data;
    • Personal information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994. The WebstaurantStore obtains the categories of personal information listed above from the following categories of sources:
  • Directly from you. For example, from forms you complete or products and services you purchase, name, postal address, email address, telephone number, and driver’s license for certain verification processes.
  • Indirectly from you. For example, from observing your actions on our Website which includes products and purchase history.

Use of Personal Information
We may use or disclose the personal information we collect for one or more of the following business purposes:
  • To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
  • To provide, support, personalize, and develop our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
  • To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets, and business.
  • For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations as described to you when collecting your personal information or as otherwise set forth in the CCPA.

The WebstaurantStore will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.

Sharing Personal Information
The WebstaurantStore may disclose your personal information to a third party for a business purpose [or sell your personal information, subject to your right to opt-out of those sales (see Personal Information Sales Opt-Out and Opt-In Rights)]. When we disclose personal information for a business purpose, we enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract. [The CCPA prohibits third parties who purchase the personal information we hold from reselling it unless you have received explicit notice and an opportunity to opt-out of further sales.]

We share your personal information with the following categories of third parties:
  • Service providers, such as delivery companies and warranty providers.
  • Data aggregators.
  • Third parties with whom we partner to offer products and services to you.

Your Rights and Choices
The CCPA provides consumers (California residents) with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.

Access to Specific Information and Data Portability Rights
You have the right to request that The WebstaurantStore disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will disclose to you:
  • The categories of personal information we collected about you.
  • The categories of sources for the personal information we collected about you.
  • Our business or commercial purpose for collecting or selling that personal information.
  • The categories of third parties with whom we share that personal information.
  • The specific pieces of personal information we collected about you (also called a data portability request).
  • If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
    • Sales, identifying the personal information categories that each category of recipient purchased
    • Disclosures for a business purpose, identifying the personal information categories that each category of recipient obtained.

Deletion Request Rights
You have the right to request that The WebstaurantStore delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request (see Exercising Access, Data Portability, and Deletion Rights), we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies.

We may deny or delay your deletion request if retaining the information is necessary for us or our service provider(s) to:
  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it

Exercising Access, Data Portability, and Deletion Rights
To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request to us by either:
Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. You may also make a verifiable consumer request on behalf of your minor child. You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
  • Provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal information or an authorized representative.
  • Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you.

Making a verifiable consumer request does not require you to create an account with us. [However, we do consider requests made through your password protected account sufficiently verified when the request relates to personal information associated with that specific account.]

We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

Response Timing and Format
We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing.

If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.

We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.

Personal Information Sales Opt-Out and Opt-In Rights
If you are 16 years of age or older, you have the right to direct us to not sell your personal information at any time (the “right to opt-out”). We do not sell the personal information of consumers we actually know are less than 16 years of age, unless we receive affirmative authorization (the “right to opt-in”) from either the consumer who is between 13 and 16 years of age, or the parent or guardian of a consumer less than 13 years of age. Consumers who opt-in to personal information sales may opt-out of future sales at any time.

To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by visiting our privacy policy.

Once you make an opt-out request, we will wait at least twelve (12) months before asking you to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by creating a new account on our platform.

You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.

Non-Discrimination
We will not discriminate against you for exercising any of your CCPA rights. Unless permitted by the CCPA, we will not:
  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties.
  • Provide you a different level or quality of goods or services.
  • Suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services.

Other California Privacy Rights
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to [email protected] or write us at: CCPA Notice, 40 Citation Ln. Lititz, PA 17543.

Changes to Our Privacy Notice
The WebstaurantStore reserves the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes. DDB Availability

Contact Information
If you have any questions or comments about this notice, the ways in which WebstaurantStore collects and uses your information described below [and in the Privacy Policy], your choices and rights regarding such use, or wish to exercise your rights under California law, please do not hesitate to contact us at:

Website: Privacy Policy
Email: [email protected]