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Hiring a Cleaning Service for Your Restaurant

Hiring a Cleaning Service for Your Restaurant

Last updated on 6/10/2017

In today's ever-changing, dynamic foodservice culture, what was once deemed only for the elite – restaurant cleaning services – are now the norm in many restaurants, bars, and other commercial kitchens. Restaurant cleaning services cater to the restaurant industry, working with management to design a customized cleaning schedule that meets their needs without overstepping their bounds. They keep the establishment clean for customers and staff alike, and they work in virtually any area assigned to them, from back-of-the-house to front-of-the-house. Read on to learn more!

Advantages and Limitations

Advantages
Limitations
Typically work off-hours
Cost
Will clean as much (or as little) and as often as desired
Availability of services
Will take the burden of cleaning off of your staff
Potential staff complacency

 Considerations

  1. Budget for service. The first thing to consider when looking into hiring a restaurant cleaning service is your budget. Looking at your profit and loss reports should give you some insight on the financial health of your restaurant, and would be a good starting point when considering bringing on a new service. If your budget doesn't allow for daily service, don't count out a restaurant cleaning service right away. Perhaps less frequent, heavier cleaning is better for you.
  2. Level and frequency of service. It's important to think about the level and frequency of service you are looking for. Do you need daily light cleaning, such as vacuuming, dusting, and cleaning of windows and doors, or are you looking for something much heavier, like monthly deep cleaning in your kitchen, stripping and waxing of your floors, shampooing of your carpets, etc.? Before you get too far into your research regarding local companies, it's important to know just what you're expecting out of them.
  3. Area(s) to be cleaned. Once you have an idea of how much you have to spend on a restaurant cleaning service, and what level and frequency of service you would like to see at your restaurant, it's time to sit down and think about the exact area(s) to be cleaned. Potential restaurant cleaning service companies are going to want to know this right off the bat, so having an idea in mind prior to scouting them is a good idea. Do you need your bathrooms cleaned? Your kitchen? Your lobby? How about the dining room? The bar? Just knowing the level and frequency of service isn't going to be enough if you aren't 100% sure on the area(s) to be cleaned. Have this all written down before starting the hiring process of a restaurant cleaning service.

Where to Look for Restaurant Cleaning Services

Once you determine that restaurant cleaning services may be for you, you'll want to start looking for potential service companies in your area. This can be done faster and easier than ever thanks to the internet. A simple search for "restaurant cleaning services" in your local area will typically bring up a multitude of results for you to sift through. If shopping online for a restaurant cleaning service seems too risky for you, consider checking out local business directories or the phonebook for companies that could assist you in your restaurant cleaning needs. A final option would be to simply ask around to other restauranteurs to see who they are using for their restaurant cleaning services. If they're good, you'll see it in their work. If they're questionable, you'll notice that, too. Word of mouth advertising could be your best bet when searching for restaurant cleaning services in your local area.

Interview A Few Restaurant Cleaning Services

After you've found a few local restaurant cleaning service companies, it's time to start interviewing them to find your best fit. While this process may seem daunting, and perhaps unnecessary, it's important to remember that the service this company provides will impact your customers' impression of your overall business. If they do a poor job, your customers will notice; however, your guests will also appreciate a cleaning job that is well done. It's important to remember that, while they work for a separate entity, the employees that the restaurant cleaning service sends into your establishment will be representing your company while they are in your restaurant, so making sure that they are up to your standards is going to be key in the interview process.

Sample Questions to Ask

  • How long have you been in operation? Do you have any other clients we may contact for testimonies?
  • Who will be doing the cleaning? Will it be the same person(s) every time?
  • What experience does your staff have in cleaning restaurants? Back-of-the-house, front-of-the-house, restrooms, etc.?
  • Is your business certified by any agencies?
  • How does your business rank with the Better Business Bureau?

Liability/Legal Issues

Somewhere along the hiring process, you're going to want to think about any potential liability/legal issues that may stem from having a restaurant cleaning service in your restaurant. Make sure that the companies you are considering have all the necessary certifications and insurances needed to work inside your establishment. Having a favorable rating with the Better Business Bureau is important, as is having certification by the Institute of Inspection Cleaning and Restoration. You may want to make sure that the staff that the restaurant cleaning service will be bringing into your establishment is reputable, and, if possible, you will want to request that the same staff cleans your restaurant each time so that you get a consistent, reliable cleaning from people you can trust.

Hiring a restaurant cleaning service can be intimidating at first, but once you have this service, you'll never want to stop it. The relief it will provide your staff will be immeasurable, freeing them up to spend time with your customers and focus on the food they are preparing and serving to those customers. With a little research and the right questions, you'll be sure to have a restaurant cleaning service in no time!

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