WebstaurantStore / Food Service Resources / Food Storage & Refrigeration / Refrigeration Warranties Explained

Refrigeration Warranties Explained

Last updated on Oct 2, 2024

When it comes to purchasing commercial refrigeration equipment, it is essential to consider the warranty that comes with it. A warranty provides you with peace of mind and protection against any potential defects or malfunctions that may occur within a specified period. Understanding the ins and outs of refrigeration warranties is crucial for businesses, as it allows them to make informed decisions and maximize the lifespan of their equipment. Below, we will delve deeper into various refrigeration warranties, including what they cover, how long they last, and what factors may void them.

Note: The below information is subject to change; please consult the manufacturers' current warranty documentation for the most recent information.

Use the following links to navigate and learn more about the warranties:
  1. Avantco Refrigeration
  2. Beverage-Air
  3. Traulsen
  4. Continental Refrigerator
  5. True Refrigeration
  6. Delfield
  7. Hoshizaki

Avantco Refrigeration Warranty

Every piece of Avantco Refrigeration is built to exacting standards and the designs have been tested thoroughly to ensure optimum performance right out of the box. However, the company is also committed to 100% customer satisfaction. Although you may never need this warranty, the company's reputation has been built by providing top-notch products and support.

At no extra cost, the Avantco limited service warranty warrants that your unit will be free from defects in material and workmanship for a specified period from the original date of delivery. When a unit has a covered failure, they will service your refrigerator so it's up and running in no time. Each series of Avantco refrigeration units is covered by a 1, 2, or 3 year parts and labor warranty.

Restaurant Equipment

Unit Coverage

3 Year | Parts and Labor Warranty 

  • Z-Series, ZPT, ZUC, and ZWT

2 Year | Parts and Labor Warranty

  • CPSS, SSPPT, SS-Series, SSPT, SSCFT, SSUC, SSUD, SSWD, and SSWT series

1 Year | Parts and Labor Warranty

  • APPT, APT, A-Series, AU, AWT, BC, BCD, BCR, CAC, CBE, CPW, GD4C, GDC, GDICE, GDS, GDW, HAC, MC, MCAC, MAC, VAC and UWD series

5 Year Compressor Warranty

In addition to covering parts and labor, this warranty also covers the compressor part on all the series above for a period of 5 years from the original date of delivery. Since the compressor is such a crucial part of your refrigerator, this extended 5 year compressor warranty delivers the confidence and security you deserve. This warranty does not cover issues caused by improper installation or failure to maintain the unit within the proper operating conditions specified by Avantco Refrigeration.

Avantco Residential, Food Truck, and Non-Commercial Warranty

This warranty provided by Avantco Refrigeration can be applicable to residential, food truck, and non-commercial customers within the Contiguous United States. It guarantees that all newly purchased equipment will be fully functional upon delivery and proper installation, within a maximum period of 30 days from the delivery date. Not all equipment purchases are covered for use in residential settings, so make sure to double check your model's warranty for exact details. If any issues arise, customers should contact their authorized place of purchase for assistance.

Excellent Customer Service

With Avantco, the warranty process is streamlined for maximum convenience. Avantco's customer service team is dedicated to providing quick and efficient support to ensure that any issues or concerns are addressed promptly. This level of service eliminates the need for businesses to contact third-party services for assistance, saving your business time and resources. For further information, visit the Avantco website.

Restaurant Equipment

Beverage Air Warranty

With a 3 year parts and labor warranty for all models except for the CF/CT series, the Beverage-Air warranty ensures both quality and peace of mind for its customers. The CF/CT Beverage-Air models offer a 1 year parts and labor warranty while all Beverage-Air refrigerators come with an additional 2 year warranty on the compressor part.

Beverage-Air does not cover issues caused by improper installation or failure to maintain the unit within proper operating conditions. It also does not cover consumable components or ordinary wear items, like gaskets, shelf pins, or light bulbs. This warranty is not effective unless the Beverage-Air Warranty is registered through the Beverage-Air online web site within 10 days from date of installation.

The warranty claim must be submitted electronically using Warranty Central on the Beverage-Air website.

Restaurant Equipment

Traulsen Warranty

The standard warranty offered by Traulsen is an impressive 6-year coverage for both parts and labor. This means that if any part of your Traulsen refrigerator malfunctions or fails within the first six years of use, Traulsen will not only provide the necessary replacement parts but also cover the cost of the labor required to fix the issue.


In addition to the comprehensive 6-year parts and labor warranty, Traulsen also offers an extended warranty specifically for the compressor. The compressor is a critical component of any refrigerator, as it is responsible for maintaining the desired temperature inside the unit. If the compressor of your Traulsen refrigerator fails within the first seven years of use, Traulsen will replace it free of charge, ensuring that your refrigeration unit continues to function optimally.

 

Restaurant Equipment

Continental Refrigerator Warranty

Continental Refrigerator offers a 6-year parts and labor warranty, covering any defects in materials or workmanship for a period of six years from the date of purchase. If any part of your Continental Refrigerator unit malfunctions or fails during this time, the company will provide the necessary replacement parts and cover the cost of labor for repairs.


In addition to the 6-year parts and labor warranty, Continental Refrigerator also offers a 7-year compressor warranty. The compressor is the heart of any refrigeration unit, and Continental understands the importance of keeping it in optimal working condition. With this warranty, Continental Refrigerator ensures that your compressor will be free from defects for a period of seven years from the date of purchase. If your compressor fails within this timeframe, Continental Refrigeratorwill provide a replacement compressor at no additional cost.

 

 

Restaurant Equipment

True Refrigeration Warranty

True Refrigeration offers an impressive warranty package that provides peace of mind to commercial kitchen operators. The True Refrigeration warranty includes a seven-year labor warranty, seven-year part warranty, and a seven-year compressor warranty.

In the event that you need to make a warranty claim for labor or parts, it is important to note that all claims must be made directly through True Refrigeration. To ensure a smooth and efficient process, all claims should include the model number of the unit, the serial number of the unit, proof of purchase, and the date of installation.

Delfield Warranty

The Delfield 3 year parts and labor warranty is available on most Delfield refrigeration units. In addition to the 3 year coverage, each unit below comes with an additional 7 year compressor warranty.

Restaurant Equipment

Unit Coverage

6000XL® Series reach-in products

Specification Line® Series reach-in/roll-in products

400/4000 Series undercounter products

4400/4500 Series undercounter/prep table products

F26/27/28/29 Series equipment stand products

PTBM/BUCM/BSTM Series pizza prep table/undercounter products

ConvoChill™ Series blast chiller products

 

This warranty does not apply to any unit or part thereof that has been subjected to misuse, neglect, alteration, or accident, such as accidental damage to the exterior finish, or operated contrary to the recommendations specified by Delfield. It also does not apply to any unit that has been moved from the location where it was originally installed. To file a warranty claim, visit the Delfield website.

Hoshizaki Warranty

With a wide range of different refrigeration units, each series or line of Hoshizaki models comes with a different warranty. The warranties do not cover issues caused by improper installation or failure to maintain the unit within proper operating conditions. It also does not cover normal wear type parts such as light bulbs, lamps, and gaskets.

Restaurant Equipment

Unit Coverage

Refrigerated Display Case (Sushi)

  • 1-Year - Parts & Labor on Entire Machine
  • 2-Year - Parts & Labor on Compressor, Evaporator, Air-Cooled Condenser
  • 5-Year - Parts on Compressor, Air-Cooled Condenser

Refrigerators, Freezers, Glass Door Merchandisers & HR15

  • 3-Year - Parts & Labor on Entire Machine
  • 5-Year - Parts on Compressor

HR24 Series Refrigerators

  • 3-Year - Parts & Labor on Entire Machine

Visit the Hoshizaki website to file a warranty claim or for more warranty information.

Coverage Limitations

While refrigeration warranties provide valuable protection for your commercial equipment, it's essential to understand that they often come with coverage limitations. These limitations outline specific scenarios where the warranty may not apply. By familiarizing yourself with these exclusions, you can ensure that your equipment remains eligible for warranty coverage.

Failure to Use with Proper Operating Conditions

Refrigeration equipment is designed to function optimally within specific operating conditions. If your equipment fails due to being used outside of these recommended parameters, the warranty may not cover the repair or replacement costs.

Improper Installation

Improper installation can lead to performance issues or even equipment failure. If your refrigeration equipment malfunctions due to incorrect installation practices, the warranty may not cover the associated costs. To avoid this, it is recommended to have your equipment installed by a certified technician who understands the manufacturer's specifications.

Failure to Undergo Preventative Maintenance and Cleaning

Regular maintenance and cleaning are essential to keep your refrigeration equipment running smoothly. Neglecting these necessary tasks can lead to malfunctions or breakdowns. If your equipment fails due to a lack of preventative maintenance or inadequate cleaning, the warranty may not cover the necessary repairs. It is crucial to adhere to the manufacturer's maintenance schedule and keep detailed records of these activities.

Equipment That Has Been Altered, Repaired, or Modified by an Unauthorized Party

Tampering with your refrigeration equipment by unauthorized individuals can void the warranty. If you attempt to alter, repair, or modify the equipment yourself or hire someone without proper authorization, the warranty coverage may be compromised. It is always recommended to contact the manufacturer or an authorized service provider for any repairs or modifications to ensure warranty protection.

By understanding refrigeration warranties and taking proactive steps to maintain your equipment, you can ensure the longevity and reliability of your refrigeration system. Don't overlook the importance of warranties when making purchasing decisions, as they can provide valuable coverage and support for your business. Ensure you fully understand your equipment's warranty, allowing you to find the perfect terms for your business operation.

The information provided on this website does not, and is not intended to, constitute legal advice. Please refer to our Content Policy for more details.

Related Resources

Reach-In Refrigerator and Freezer Buying Guide

From large institutional cafeteria settings, to small mom and pop restaurants, reach-in refrigerators and freezers can both improve the quality and speed of service, as well as help you save money. Because your reach-in fridge or freezer will be the most heavily used piece of equipment in your kitchen, it is important to find the proper configuration of door type, compressor, and size to perfectly fit your needs. Be sure to check out our commercial refrigerator reviews as well!

Commercial Refrigeration Troubleshooting Guide

Maintaining proper temperatures in your refrigeration units is essential for food safety and compliance with health regulations. Restaurant owners who can troubleshoot refrigeration issues can promptly address temperature fluctuations or malfunctions, ensuring that food is stored at the correct temperature to prevent spoilage and contamination. We'll review some of the most common reasons for refrigeration failure and share our troubleshooting tips. Shop Refrigeration Parts and Accessories Click below to learn how to troubleshoot your commercial refrigeration units: Refrigerator Not Powering On Refrigerator Not Cooling Refrigerator Too Cold Refrigerator is Leaking Noisy Operation

True Refrigeration Troubleshooting

Refrigerators are often the most frequently used equipment in kitchens, making it crucial for any operation to ensure that their refrigeration is in proper working order. Over time, common issues such as leaks, power problems, and difficulty maintaining temperatures can occur in any type of refrigeration equipment , whether it's a merchandiser , reach-in fridge, undercounter cooler, or freezer. This troubleshooting guide will assist you in identifying and resolving problems you may be experiencing with your True Refrigeration equipment and provide tips on how to prevent these issues through regular maintenance. Shop All True Refrigeration Products Use the following links to troubleshoot your True Refrigeration Equipment: Refrigerator Not Co

Join Our Mailing List

Receive coupon codes and more right to your inbox.

Recipe converter
WebstaurantStore blog
Videos of demonstrations, how-tos and more