WebstaurantStore / Food Service Resources / Food Storage & Refrigeration / Refrigeration Warranties Explained
fork and pencil
Refrigeration Warranties Explained

Refrigeration Warranties Explained

With legal loopholes, odd language, and hidden exceptions, warranties are often confusing and misleading. This guide is designed to provide you with peace of mind and eliminate any warranty-related stress. With a multitude of different elements, we're here to make sure you receive the necessary and correct information about your new unit's warranty!

Although these brands offer similar warranties, it's important to recognize the differences between them so you know exactly what kind of coverage you'll receive in case of accidental damage to your unit.

Note: The below information is subject to change; please consult the manufacturers' current warranty documentation for the most recent information.

Use the following links to navigate and learn more about the warranties:

  1. Avantco Refrigeration
  2. Beverage-Air
  3. Traulsen
  4. Continental Refrigerator
  5. Delfield
  6. Hoshizaki

Avantco Refrigeration

Every piece of Avantco Refrigeration is built to exacting standards and the designs have been tested thoroughly to ensure optimum performance right out of the box. However, we are also committed to 100% customer satisfaction. Although you may never need this warranty, our reputation has been built by providing top-notch products and support.

At no extra cost, the Avantco limited service warranty warrants that your unit will be free from defects in material and workmanship for a specified period from the original date of delivery. When a unit has a covered failure, we will service your refrigerator so it's up and running in no time. Each series of Avantco refrigeration units is covered by a 1, 2, or 3 year parts and labor warranty.

avantco refrigeration logo

Unit Coverage

3 Year | Parts and Labor Warranty

               Z-Series, ZPT, ZUC, and ZWT

2 Year | Parts and Labor Warranty

               CPSS, SSPPT, SS-Series, SSPT, SSCFT, SSUC, SSUD, SSWD, and SSWT series

1 Year | Parts and Labor Warranty

               APPT, APT, A-Series, AU, AWT, BC, BCD, BCR, CAC, CBE, CPW, GD4C, GDC, GDICE, GDS, GDW, HAC, MC, MCAC, MAC, VAC and UWD series

5 Year Compressor Warranty

In addition to covering parts and labor, this warranty also covers the compressor part on all the series above for a period of 5 years from the original date of delivery. Since the compressor is such a crucial part of your refrigerator, this extended 5 year compressor warranty delivers the confidence and security you deserve. This warranty does not cover issues caused by improper installation or failure to maintain the unit within the proper operating conditions specified by Avantco Refrigeration.

Excellent Customer Service

Instead of jumping through loopholes with multiple representatives and pulling teeth to get what you need, Avantco streamlines the warranty process to make it easier for you! Forget about going through third party companies and trying to explain the same issue multiple times. Simply call the Avantco warranty number at 1-800-678-5517 to be immediately connected with someone who has your best interests in mind. For further information, visit the Avantco website.

beverage-air logo

Beverage-Air

With a 3 year parts and labor warranty for all models except for the CF/CT series, the Beverage-Air warranty ensures both quality and peace of mind for its customers. The CF/CT Beverage-Air models offer a 1 year parts and labor warranty while all Beverage-Air refrigerators come with an additional 2 year warranty on the compressor part.

Beverage-Air does not cover issues caused by improper installation or failure to maintain the unit within proper operating conditions. It also does not cover consumable components or ordinary wear items, like gaskets, shelf pins, or light bulbs. This warranty is not effective unless the Beverage-Air Warranty is registered through the Beverage-Air online web site within 10 days from date of installation.

The warranty claim must be submitted electronically using Warranty Central on the Beverage-Air website.

traulsen logo

Traulsen

All Traulsen refrigeration units come with a 3 year parts and labor warranty. This warranty also includes an additional 2 year compressor warranty beyond the first 3 year warranty period. Traulsen does not cover issues caused by improper installation or failure to maintain the unit within proper operating conditions. It also does not cover consumable components or ordinary wear items, like gaskets, shelf pins, or light bulbs.

What sets this warranty apart from most other refrigerator warranties is the lifetime warranty on the housing of cam-lift hinges and workflow handles. Traulsen will provide a replacement part free of charge and the purchaser is responsible for any other replacement costs like installation and labor. This is a fantastic benefit and offers extra security throughout the lifespan of your refrigerator!

To file a warranty claim, visit Traulsen's website or contact their Service department by phone.

continental refrigerator logo

Continental Refrigerator

All Continental Refrigerator refrigeration units come with a 3 year parts and labor warranty. An additional 2 year compressor warranty on top of the 3 year warranty offers extra security on the central part of your refrigerator.

Continental Refrigerator does not cover issues caused by improper installation or failure to maintain the unit within proper operating conditions. It also does not cover normal wear type parts such as light bulbs, lamps, and gaskets.

To file a warranty claim, or for more information, visit the Continental Refrigerator website.

Hours: Monday - Friday 8 am to 5 pm EST

Delfield

The Delfield 3 year parts and labor warranty is available on most Delfield refrigeration units. In addition to the 3 year coverage, each unit below comes with an additional 2 year compressor warranty.

delfield logo

Unit Coverage

6000XL® Series reach-in products

Specification Line® Series reach-in/roll-in products

400/4000 Series undercounter products

4400/4500 Series undercounter/prep table products

F26/27/28/29 Series equipment stand products

PTBM/BUCM/BSTM Series pizza prep table/undercounter products

ConvoChill™ Series blast chiller products

 

This warranty does not apply to any unit or part thereof that has been subjected to misuse, neglect, alteration, or accident, such as accidental damage to the exterior finish, or operated contrary to the recommendations specified by Delfield. It also does not apply to any unit that has been moved from the location where it was originally installed. To file a warranty claim, visit the Delfield website.

Hoshizaki

With a wide range of different refrigeration units, each series or line of Hoshizaki models comes with a different warranty. The warranties do not cover issues caused by improper installation or failure to maintain the unit within proper operating conditions. It also does not cover normal wear type parts such as light bulbs, lamps, and gaskets.

hoshizaki logo

Unit Coverage

Refrigerated Display Case (Sushi)

1-Year - Parts & Labor on Entire Machine

2-Year - Parts & Labor on Compressor, Evaporator, Air-Cooled Condenser

5-Year - Parts on Compressor, Air-Cooled Condenser

Refrigerators, Freezers, Glass Door Merchandisers & HR15

3-Year - Parts & Labor on Entire Machine

5-Year - Parts on Compressor

HR24 Series Refrigerators

3-Year - Parts & Labor on Entire Machine

Visit the Hoshizaki website to file a warranty claim or for more warranty information.

Join Our Mailing List

Receive coupon codes and more right to your inbox.