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Hard & Soft Serve Ice Cream Machine Guide

Last updated on Jul 15, 2025

If you're considering opening an ice cream shop or adding ice cream to your menu, you need a durable and cost-effective ice cream machine. We explore the various types of ice cream machines available, including their size, the style of ice cream they produce, and their special features. Once you decide which machine is right for you, check out our ice cream maker reviews to finalize your purchase decision.


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Soft Serve Machine vs Ice Cream Machine

Your first ice cream shop supplies list decision is whether you want a soft serve machine or an ice cream machine. They cater to different service styles, offer varying levels of milk fat customization, and create more or less density. Learn the differences between the two units below:

  • Service Style: Soft serve machines are designed to produce a smooth and creamy product dispensed directly into a cone or cup, making it ideal for self-serve applications. Ice cream machines produce a firmer and denser product that is typically scooped into containers or cones by staff members.
  • Milk Fat Customization: Soft serve machines offer the flexibility to customize the milk fat content of the product being served. This allows you to create a range of options, from low-fat to high-fat varieties. Ice cream machines typically produce a product with a higher milk fat content, resulting in a richer and creamier texture.
  • Overrun: Overrun refers to the amount of air incorporated into the frozen dessert during the freezing process. Soft serve machines are designed to produce products with a higher overrun, resulting in a lighter and fluffier texture. Ice cream machines typically have lower overrun levels, creating denser, more indulgent products.

Types of Ice Cream and Soft Serve Machines

Ice cream and soft serve machines are not one-size-fits-all. Check out the most popular types to determine which will fit best into your space, serve the quantity you need, and produce the types of frozen treats you plan to sell.

1. Horizontal Batch Freezers

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Horizontal batch freezers efficiently churn and freeze large quantities of ice cream mixture, making them ideal for businesses that require high-volume ice cream production. They allow operators to scoop out the freshly churned ice cream batch into a pan. This facilitates easy transfer to a freezer for storage or further processing. They are known for their consistent and uniform freezing, ensuring that your ice cream has the perfect texture every time.

  • Benefits: High volume, easy transfer to storage, consistent freezing
  • Best Applications: Ice cream, gelato, custard, sorbet, granita, Italian ice, sherbert
  • Quart Capacity: 6 to 37

2. Vertical Batch Freezers

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Vertical batch freezers dispense frozen products vertically, meaning the frozen product goes directly into ice cream cups or cones without extra handling. They enable operators to add mix-ins during the production process, resulting in customized and flavorful ice cream creations. Whether you want to create unique flavor combinations or cater to specific dietary preferences, these machines provide the flexibility to experiment and innovate with your ice cream recipes.

  • Benefits: Dispense directly into containers, offer customization
  • Best Applications: Gelato, sorbet, frozen yogurt, soft serve, ice cream
  • Quart Capacity: 9

3. Multi-Functional Batch Freezer

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A multi-functional batch freezer is designed to heat, mix, cool, and freeze ingredients in a single unit, making it an essential tool for creating a variety of food items beyond frozen desserts. It can prepare mousses, pastry creams, and jellies, offering a versatile solution for chefs and foodservice operators. This saves space in the kitchen by reducing the need for multiple pieces of kitchen equipment, ultimately increasing efficiency and productivity.

  • Benefits: Versatile, high-volume
  • Best Applications: Frozen treats, pastry creams, custards, sauces, mousses, jellies, confections
  • Quart Capacity: 12 to 20

4. Gravity-Fed Soft Serve Machines

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Gravity-fed soft serve machines are an affordable option known for being easy to clean and simple to maintain. They rely on gravity to feed the mix into the freezing cylinder. Compared to their pressure-fed counterparts, gravity-fed machines typically have a lower overrun yield. This produces denser and more flavorful ice cream because less air is incorporated during the freezing process. They also have fewer moving parts, making them less prone to breakdowns and requiring less maintenance over time.

  • Benefits: Produces dense and flavorful frozen treats, affordable, easy maintenance, few moving parts
  • Best Applications: Soft serve ice cream, frozen yogurt, sorbet
  • Sizes: 8 quarts

5. Pressure-Fed Soft Serve Machines

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Pressure-fed soft serve machines, also known as pump-fed machines, control the amount of air added to the dessert mix. Their ability to maintain constant pressure in the freezing cylinder ensures consistency in the final product and a higher, more controlled overrun yield. The resulting treat is softer and creamier compared to gelato flavors made with a gravity-fed machine. However, pressure-fed machines are typically more expensive and more difficult to clean and maintain. They have a pump in the hopper that feeds the mix into the freezing cylinder, which adds to their complexity.

  • Benefits: High and controlled overrun yield, consistency, high-volume production
  • Best Applications: Soft serve, frozen yogurt, gelato, sorbet
  • Quart Capacity: 40 to 80 per hour

6. Air-Cooled Ice Cream Machines

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Air-cooled ice cream machines operate by drawing in air to cool the condensing unit. They only require a power connection to start churning out tasty treats, and this plug-and-play design provides businesses with greater placement flexibility. However, they need ample wall clearance, usually around six inches, to ensure proper exhaust ventilation. Air-cooled ice cream machines require cool, air-conditioned environments; higher temperatures can impact their efficiency and output. Compared to their water-cooled counterparts, air-cooled machines are typically more affordable.

  • Benefits: Single power connection, plug and play provides flexible placement
  • Best Applications: Ice cream, sorbet, gelato, frozen yogurt
  • Quart Capacity: 7 to 40

7. Water Cooled Ice Cream Machine

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Water-cooled ice cream machines use water to cool the refrigeration components and require a water line connection. They operate quietly and efficiently in both warm and cool environments. Unlike air-cooled units, water-cooled machines do not require clearance space around the exterior for proper ventilation, but the water line connection requirement can limit placement options. Installing the water line can also impose higher upfront costs compared to air-cooled units.

  • Benefits: Quiet, efficient in both warm and cool environments, no clearance space required around the exterior
  • Best Applications: Ice cream, frozen yogurt, gelato, slushies
  • Quart Capacity: 20 to 40

Ice Cream Machine Features

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Within the different types of ice cream and soft serve machines, special features distinguish individual units. From installation features to the number of hoppers, check out some key features to consider before purchasing your ice cream maker:

  • Countertop Installation: Countertop ice cream machines are ideal for businesses with limited space and are perfect for front-of-house operations without the need for a dedicated floor space. These machines are compact, easy to install, and can be placed on any stable countertop surface. They produce between 9.5 quarts to 53 quarts of ice cream per hour and are easy to operate and maintain, making them ideal for low- to medium-volume service.
  • Free-Standing Installation: Free-standing ice cream machines are easy to install and can be moved as needed, allowing for convenient cleaning and maintenance. These machines typically produce about 30 to 150 quarts per hour, making them ideal for medium- to high-volume service. Free-standing models offer a wide range of features and options, making them perfect for both back-of-house and front-of-house use.
  • Continuous Production: Continuous production is the most popular option for soft serve machines, ideal for both high and low-volume establishments. These machines continuously produce frozen products and feed them into hoppers, allowing users to dispense large amounts of soft serve with periodic mix refills. The automated nature of these machines reduces the need for constant monitoring, saving time and labor costs.
  • Low-Volume Batch Production: Low-volume batch production ice cream machines are ideal for smaller operations with budget constraints. These machines need to be refilled between each batch and typically require about 45-60 minutes of freezing time. Despite their limitations, they offer a cost-effective solution for businesses looking to produce small quantities of ice cream.
  • High Volume Batch Production: High volume batch production ice cream machines are designed to meet the demand of larger establishments, making them ideal for busy commercial settings. They offer benefits such as increased production capacity, faster turnaround times, and consistent product quality.
  • Number of Hoppers: Soft serve machines come with either one hopper, which limits you to making only one flavor at a time, or two hoppers, which allows you to make two flavors at a time. The number of hoppers usually correlates to the number of dispensers a unit has, however, some machines include a flavor twist feature that combines the two flavors by twisting them together as they are dispensed.
  • Hopper Agitator: Available as an option on some high-end models, a hopper agitator slowly stirs the product in the hopper to improve product consistency and prevent product separation. The frozen treats must still be mixed before you pour them into the hopper, but the agitator eliminates the need for manually stirring throughout the day.
  • Pasteurizer: A pasteurizer within a batch freezer is important to have for making house-made ice cream to ensure the mix reaches a temperature that kills any harmful bacteria and is safe to eat. Many batch freezers feature a 2-in-1, where the mix is heated and pasteurized in one cylinder and then frozen in another.
  • Air Pump: An air pump injects air into the ice cream during dispensing to increase overrun. In addition to creating a lighter, creamier product, the air pump allows you to use less ice cream mix while serving more cones, cutting costs.
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