Commercial ice machines are an integral part of restaurant, bar, cafe, hospitality, and office spaces. With heavy-duty, day-to-day use, even high-performance brands like Ice-O-Matic can experience malfunctions from time to time. Some issues may require a quick fix or thorough cleaning, while others may require a service technician.
Use the following links to navigate and learn how to troubleshoot common Ice-O-Matic ice maker issues:
There are many factors that can prevent your Ice-O-Matic ice machine from running. Here are a few things you can check to diagnose this issue.
If your Ice-O-Matic ice machine is running but not making ice, here are a few things to check out to diagnose the issue.
Many ice production issues stem from the environment that your ice machine is located in. If your Ice-O-Matic ice machine is running but not making enough ice, here are a few things to check out to diagnose the issue.
Here are some common factors that can cause your ice machine to produce hollow ice cubes.
Molding in an ice machine can be common if the machine is in an unsuitable environment. It can also be caused by infrequent or improper cleaning.
Sanitize the bin. If you find mold in your ice bin, deep clean and sanitize the unit per the cleaning and sanitizing instructions provided in your unit's manual.
Ensure your staff is properly handling ice. Make sure your staff is always handling ice with an ice scoop and never their hands or glassware. Clean the ice scoop every night.
Consider moving the unit. Keep your machine away from any areas of your kitchen that are more conducive to mold. This includes prep stations that handle large amounts of dough, yeast, sugar, or any ingredients that thrive in environments with lots of moisture.
Leaks that come from the outside of the ice machine are most likely a plumbing issue that is related to the machine not being insalled properly. This fix will require a plumber. If the leak is coming from inside the machine, you’ll need to call an authorized ice machine technician to fix the issue. Turn your machine off before inspecting to avoid any potential accidents or electrical injury.
Check the shutoff valve. If the origin of the leak is the water shutoff valve, attempt to contain the leak to avoid water damage and call a plumber to rectify the problem.
Look for drain obstructions. Check the drains and clear any obstructions.
Inspect the water line. Similar to water shutoff valve malfunctions, a cracked or loose water line requires the help of a plumber to get your machine working back to normal.
Deep clean the machine. Once a plumber or technician has come to fix the unit, or you’ve managed to dislodge anything blocking the drains, deep clean your machine to ensure there are no other buildup issues.
Ice-O-Matic Elevation Series ice machines' Power Button and Clean Button have different LED light colors to let operators clearly know what issues the machine may be having.
Follow these steps to clear the error codes and reset your Ice-O-Matic Elevation Series ice machine.
When you need parts for your Ice-O-Matic ice machine, we've got you covered! We carry a wide range of common accessories and replacement parts for popular Ice-O-Matic models.