Whether you run a hotel, hospital cafeteria, or restaurant, commercial ice machines are a crucial part of your operation. Though Follett ice machines are a great option on the market, they still break down occasionally and disrupt service. However, knowing some general troubleshooting solutions for Follett ice machines helps you continue serving clients. Use this Follett ice machine troubleshooting guide to solve simple problems or identify issues for service technicians when repairs are needed.
Use the following links to troubleshoot your Follett ice machine:
If your Follett ice maker is not working without a definite cause, the machine has a series of indicator lights on the outside of the control board to help you uncover the root problem. Different light combinations relay different meanings and imply varying solutions outlined in the owner's manual. Before attempting any of these troubleshooting fixes, disconnect the ice maker from its power source to prevent accidents.
When your Follett ice maker stops working, there are a few areas to troubleshoot before calling for service.
Resetting a Follett ice machine is as easy as pushing a button, and it's an effective troubleshooting fix for problems of an unknown origin. However, resetting the ice maker should not be the first troubleshooting step when issues arise. First, check the machine's connections and look for any issues like ice jams, blockages, low water in the reservoir, or ice and dirt build-up in the components that may need to be addressed before a reset. If the machine passes these tests, reset the ice machine by following these simple steps.
Note: If your machine does not have a screen on the front of the dispenser, hold the button until the power indicator light turns off and on again.
On most machine models, the reset button is located on the control board behind the line of indicator lights. To reach it, remove the front of the dispenser and find the control board in the upper right corner of the machine. Unscrew the top cover of the board and find the reset button located toward the front. To find the reset button on your specific model, consult the owner's manual or call your supplier or repair technician.
If your Follett ice maker is not making ice or its production is much lower than normal, there are several potential reasons for the problem. Many issues that culminate into this larger problem are easily solved by thoroughly cleaning the different parts of your machine. Below are a few common diagnoses and solutions to get your ice machine to make ice again.
Sometimes your ice machine makes ice without any issue, but that ice won't dispense. The most common source of this error traces back to malfunctioning parts, so stock up on these parts and accessories to get your machine working smoothly again without interrupting service.
The compressor is a crucial piece of machinery within your ice maker, and it can cause many issues if it isn't starting. Most compressor problems trace back to poor airflow and bad cleaning practices. Rather than replacing the compressor completely, try these easy troubleshooting fixes to save time and money.
Loud, unusual noise from a Follett ice machine often stems from mineral deposits and congealed ice on the various internal components of the ice maker. If you notice your ice machine is particularly noisy, thoroughly clean each part of the machine and remove the mineral build-up. If the noise persists, check the following components and repair them as necessary.
Proper Follett ice machine cleaning and sanitation practices keep your establishment up to health code standards, but they also increase the longevity of your ice machine. By routinely cleaning the inside and outside of your ice maker, you prevent jamming issues and part malfunctions ranging from faulty compressors to poor ventilation. Taking time to clean your ice machine saves you time and money on repairs in the future, allowing you to allocate your resources to other needs in your establishment.
Before you start cleaning your Follett ice machine, follow these steps to ensure proper protection.
Watch the following video for detailed Follett ice machine cleaning instructions.
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