Avantco MX20 20 Qt. Gear Driven Commercial Planetary Stand Mixer with Guard - 110V, 1 hp

DO NOT BUY THIS PRODUCT! I first purchased the Avantco MX20 mixer in December of 2014 as I prepared to open my bakery on a very tight budget. We encountered a problem early on with the bowl lift mechanism. Webstaurant Store personnel suggested that we insert quarters in the bowl lift mechanism in order to make up the excess space that was keeping the safety mechanism from engaging and allowing the mixer to start up. We did this upon several occasions and it worked for a while. Eventually there was no fix and we received a replacement mixer. Upon installation of the new mixer a few weeks ago, we noticed that the gear knob had a lot of play and that something was obviously wrong with the unit. The unit still worked but had no speed change between slow and medium speeds. I recently e-mailed Webstaurant Store about this problem and was told that there is no warranty on the replacement unit and that user error likely caused the gear problem. They have suggested that I purchase a new mixer. I won't order this brand again.

Tracy C. from Silver Comet Bakery Posted on 01/05/2016

Do not buy this mixer. I bought one in April 2014. It stopped working in October of 2014. It was replaced under warranty and the replacement immediately started acting up. Now the replacement has stopped completely and it is out of warranty and I am out the money. Save your money and buy one that isn't made in China!!

Dan L. from Newtown Bagel Co Posted on 10/23/2015

Just received it yesterday. Plugged the unit it, raised the bowl, closed the guard, pressed the green ON button. Nothing happened. Verified AC out is good, pressed reset button behind the MX20, still no response after pressing both ON/OFF switch. Looks like I have a DOA. Looking at the electrical schematic in the manual, there are quite a few switches (K0,K1,K2,K3,K). Not sure which is bad or I have a bad motor. I need help or replacement ASAP. Will update the review when I have a functional unit.

Chinh N. from Cho Tam Bien Posted on 11/27/2014

The mixer is okay for light duty. It is a little loud and runs a little fast on low speed. It is a good purchase if you are on budget, just don't expect it to be like hobart.

Linda K. Posted on 01/03/2016

This mixer is an excellent product to buy. At our store we use it for making pizza dough, creaming butter and sugar, making frosting and mixing our cake mixes etc. It's a worth while investment and its not as expensive as other brands. I would recommend it to anyone.

Alvin F. from Tories Pastry Posted on 12/31/2015

This is mixer is a work horse that we use daily to help keep us in muffin and cookie dough mix for our customers. LOVE it

Cindy T. from Duke's Bistro Posted on 08/29/2015

Small but great stand mixer. We use this for homemade desserts for the restaurant and big batches of mashed potatoes. Come will all attachments that you need.

Daniel S. from Avenue54 LLC Posted on 07/27/2015

We are very happy with this mixer. We shopped around and found WebR to be the best price. Our pizza dough is perfect every time.

Doug W. from Cardiff Beach Bar @ Tower13 Posted on 07/15/2015

Amazing value!!! We use this advanco 20 qt mixer for all our pizza and bun dough. Also love making our own hamburger meat the the meat grinder attachment (#91512hcca) another great value

William P. from Funky fresh food truck Posted on 06/14/2015

We purchased this mixer in Jan 2013. It is used for mixing cream cheeses and cake batters. Suddenly when we tried to turn on we had no response. We special ordered an on/off switch, but that failed to do the job. I am reluctant to try to purchase other switches. Prior to this mixer we had a Hobart mixer in another location for over 15 years and never had any issues with it. I am disappointed to have trouble this early into the mixer's usage. Would appreciate some feedback as to how to proceed.

Gail S. from otteras inc Posted on 09/12/2014

Not sure how this guy will hold up. I do not make bread or dough with it so it should be fine as it is used in light applications.

Vasilios S. from Brick and porter Posted on 08/08/2016

this product is time efficient and is great use for a variety of mixes any business would need for their restaurant. is has not disappointed!

Cameron W. from west family hospitality group Posted on 07/14/2016

this mixer is sturdy and it get the job done. it mixes well but sometimes it still leaves some flour at the bottom of the batch. i just wish it had more speeds.

Nee h. Posted on 07/08/2016

This product is good for light use only. We normally use it to make dough for our pie crust and other various desserts. When using the mixer it has been been known to not mix the dough when using the hook. The safety feature is nice for the guard. In order for the mixer to work you have to have the guard fully close in order to start the mixer. Overall we work around the problem with the dough not being mixed up entirely.

James G. from The Dock Posted on 03/20/2016

Not the best mixer! You get what you paid for..... Good for light mixing but of you start doing heavy duty work on it, well it's gonna break on you, my 1st one broke after only 4 month. got it replaced under warranty , and a great costumer service from webstaurant... I ended up buying another one because of the price and the work I will do with it. If you make dough like bread, pizza, brioche move on to a better brand, (five time the price but will last you for ever.). Thanks

Tara O. from Pea&Compagnie Posted on 02/28/2016

You get what you pay for. meaning in this case, do not OPT for the cheap route on a mixer. we purchased this mixer a while ago, and out of the box it didn't work properly. after being told (webstaurantstore.com tech) to open it up and fix it myself, i was able to get it to where it is working-only temporarily. the spacing of the bowl and paddle or other attachments is awful, after adjusting as high as it would go ourselves, there is still 1" space between the bowl and paddle. have you tried to whip icing or cream or potatoes in a bowl like this? this is all part of the issue with this mixer and crank up and down lever switch plate. it comes undone jams on another piece inside the stand base and generally is a very terrible design and piece. basically they offered no help other than someone will call you back. i called back and they said someone could come fix it or the like and no one ever contacted me again.... im just now writing this because im so fed up with this mixer that i am about to buy an expensive one and take this one out for target practice....... hobart or go home

Louis L. from Lou's Full-Serv Posted on 02/01/2016

Do NOT buy this mixer! Seems like a good value until you find out that the company does not support it with spare parts. The pin that hold the attachments to the mixer fell out and was lost and WebrestaurantStore tells me that the manufacturer wants me to buy the entire planetary. A $ cheap replacement part has brought this mixer to it's knees and rendered it useless.

Andrew B. from Isabella's Italian Trattoria Posted on 02/01/2016

We love our new mixer! Great capacity for cinnamon rolls, buns, breads & so much more, fairly small footprint for the size that it is. Very happy with our purchase so far plus free shipping!

Haley R. from Bada Bean Posted on 09/09/2015

Hi. Just received this mixer. Was checking it out. I am still up in the air about it, but will repost my review once I have had more time and use out of this mixer. The first thing I noticed is a "click" sound after switching between on and off. Is this normal? Has anyone else had this experience.

Tippi A. Posted on 06/24/2015

We needed a mixer to replace an older unit and this is the perfect price range for us. A quality mixer that handles our batches well. Excellent product.

Greg W. from Whitecomb's Farm Market Posted on 04/28/2015