Cooking Performance Group G48 48" Gas Countertop Griddle with Manual Controls and 48", 2 Drawer Refrigerated Chef Base - 120,000 BTU

Completely undependable! Withing two weeks of purchase the first thermo-couple failed. Unfortunately a universal therm-couple will not fit due to the different threading used by the Chinese manufactures on the gas valve itself so had to have my technician order an entire replacement gas valve kit ($300+)....from China! It's been three weeks and the part has still not arrived. Today a second thermo-couple failed. Rather than reorder another replacement part from China and wait for potentially months to receive it, we will likely sell the unit for scrap after a total service life of less than 30 days. Extremely disappointment that Webstaurant, who we trust and have purchased from for years. would offer such a total piece of junk to unsuspecting buyers.

Do not buy. I purchased a little over a year ago and it with all the rest of my equipment sat in the space while I waited on building permits. We opened April 8 2022 so the unit has only been running or working 9 months. It hasn't worked for over a month now. There is a leak in the coil area which is a real pain to get to and the repair bill will be over $1000.00 for a new piece of equipment. The leak has to be due to workmanship because the copper just doesn't leak for no reason. We figure it's a flair connection somewhere. But they will not cover it under warranty because it was purchased over a year ago. What a joke. I bought three pieces of refrigeration equipment of tis brand and have problems with three of them. Its just junk, poor workmanship. Sorry I chased a low price because now I have spent way more then had I bought the better brands

Product quality is Cheap. Warranty doesn't cover muc. It's WebStaurantstore product... i wouldn't buy any product from this site again!!! CS won't help with any thing

Extremely durable and well put-together gas top griddle. This bad boy is extremely heavy but also heavy duty. It heats to proper temperature fairly fast and gets the job done every time. Even cooking temps across the griddle.

This has been a good flat top we have had it in service for about 6 months. Heats up fast holds a good temperature. My only complaint is that the grease tray in the front has gotton wavey from heat. Not really bad but does make it harder to move the grease to the grease pan because it puddles in the low spots in the sheet metal.

Bought a few weeks ago still trying to fund why pilot is to big changed Orphis to LP but still have problems to much gas thermostat doesn’t help flam is same size ,,. Pilot is to big too & to light it it’s to far in any lighter to light very very un happy with this griddle to many problems

This is a fantastic grill!! The cost of it makes it even better. We use this grill from open till close and it has never had any issues at all.

Came in damaged as almost all heave cooking equipment does, but it's exactly what was described. Its very heavy and built like a tank. Perfect for high volume cooking. Don't let the low price scare you away.

Perfect size for my food truck. It was easy to hook up and heats up very fast with a even heat. Pilot light is easy to light.

This griddle is working good, no doubt about that. We had/still have problems to adjust die pilot flame as it is way too big. We called the hotline and they gave us a number from "whatever". We called and explained our issues and they promised to give us a call back. They never did and we still have problems with the big pilot flame. I guess you are on your own once you bought and paid for the items. The manual must be one from an older production line as it is not even close to what we received. This is NO GOOD !!!

The griddle is decent but has some shortcomings. First, the edges between the splash guards and the cooking surface are not well sealed. Fluids run between them and inside the unit making a mess to attempt to clean. The right-most thermocouple gave us problems after the first couple of months of use. Eventually, it died completely and is integrated into the control valve so field replacement isn't easy. I've called for warranty service and been told that the earliest repair possible "might" be nearly two weeks. Don't buy from CPG if their service is going to be so deaf to the needs of a restaurant. If we had the money, we'd just replace the unit with a Southbend.

We have two of these charbroilers in our kitchen. The knobs are a little confusing, especially the pilots, but we have gotten use to it. The heating elements are a little uneven.

This griddle is great! It heats up very fast. We originally bought for our food trailer but put it in use in our restaurant. We really like it and the tray provides plenty of room for waste.

Very large well made griddle. Cooks with extreme proficiency. Highly recommended for anyone who cooks at a restaurant or even a personal home griddle as well

awesome machine!!! Great for whipping up bacon, burgers, cheese steaks, and more at your busy snack bar, concession stand, or restaurant, this counter top griddle is an efficient and durable addition to your kitchen.

My business just made a huge step forward with this griddle. We love the way it operates and how use it is more from event to event.

This griddle is sturdy and easy to clean. The size has allowed us to be very flexible with cooking a variety of items at once. Would recommend.

This was an easy assembly to LPG which was a big bonus for me in buying this. Once that was taken care of and connected to the gas it turned right up and is easy to adjust the pilot. I would buy again.

Worst purchase we have ever made from webstaurantstore.com and they are being ridiculous about making it right. Purchased a few months ago and was delivered with no issues, but had to sit in storage room for few months while we finished renovating kitchen. Once we had it hooked up, we discovered it would not get over 200 degrees no matter what the dials are set to. We have spent over $36,000 with this company and had zero issues till now. They are forcing us to wait for who knows how long for warranty company to fix it when it should have simply been replaced from them as defective. Will start transitioning to another supplier from now on for as much as we can. They apparently don't care about customer loyalty.

The heat temperatures are inaccurate. It gets so hot on the lowest setting that it warps the metal along the grease tray . Grease leaks down the side from a poor weld. Poorly constructed inconsistent heat . Refrigerator works fine. The griddle is trash.