Have been using hoshizaki for years in my other restaurants. This time I am extremely disappointed. A brand new machine used for 7 months failed. I called hoshizaki Dallas because it’s supposed to have 5 year parts and labor warranty. The technician came and found out the ice cube guide was stuck open. The machine was installed by professionals on top of a soda dispenser which makes it 10 feet above ground. I was later billed for a labor and travel fee. Called in again to reason with the rep and the rude lady that picked up stated the issue is not under warranty because someone could have lifted the ice cube guide open or someone could have bumped into the machine. The machine has not been touched since installation and it’s installed on top of a soda dispenser. The rep said I have no proof that no one has touched it. I have cameras throughout my restaurant if you want to see proof.
3 out of 5 found this review helpful
We appreciate your review. We wish this Hoshizaki KM-660MAJ Slim Line Series 22 inch Air Cooled Modular Crescent Ice Machine - 115V; 1 Phase; 665 lb. would have worked out for you. Our Customer Solutions team will remain in contact with you about this.