Verified Purchase
- Fuel Type:
- Natural Gas
We had a very disappointing after purchasing this fryer. The purchasing process was simple enough. The delivery of the fryer itself was great. We were notified before it was delivered and were able to coordinate a time that worked. We bought this equipment with a deadline to open. After using it for only one day, the pilot light wouldn't stay lit. We had the technician come back and take a look and he discovered that the thermostat was no good. We weren't very happy that a two-day old machine had a broken part, but he reassured us that it came with a warranty. After reaching out to take advantage of the warranty, they refused to pay the part and labor cost, so this fryer ended up costing much more than we had planned on paying for it. Please use caution when buying as the equipment doesn't always work upon arrival and the warranty may not cover the repairs. Maybe look for a company with a better warranty agreement.
9 out of 9 found this review helpful
Thank you for your review, Charles! We are sorry this product has not worked well for you. As stated in the warranty, all service must be performed by an authorized service technician with approval from Ready Kitchen Warranty. It is important to contact Ready Kitchen Warranty before any work is done on the unit in order to ensure warranty coverage. Please reach out to a Customer Solutions Representative with any questions.