Verified Purchase
I received this product after waiting 9 months to receive it. The motor runs incredibly loud and the service department at Omcan agreed that it wasn't running right. After speaking with them they refused to help facilitate repair unless I paid more than the value of the machine in shipping and repair costs. I asked if once they received it, if they would reconsider the fees once they realized it was a manufacturer defect, and they said absolutely not. Would not recommend this equipment at all. Webstaurant has been wonderful when helping with other issues, but this manufacturer is an absolute no go for me.
Thank you for your review, Jen! A Customer Solutions Representative has been in contact with you. For performance issues, please reach out immediately so that we can assist you and ensure any issues are resolved within the warranty period. If you need further assistance, please reach out to Customer Solutions!