Verified Purchase
- Type:
- Full Dice
It came and produced one cycle of ice on 9/27/24 and then stopped. We ended up having to get someone to come in and fix. They need to order a part which won't get here until tomorrow, 10/11/24. Very frustrated that Webstaurant did not just send us a new one. It is taking too long to get the fix done.
Thanks for your review, Joann! The warranty process is important to establish the cause of the issue, and to rectify the situation correctly according to the manufacturer’s warranty terms. Our Customer Solutions team has been in contact and is happy to assist with any questions you may have about this process!