Manitowoc UDF0310A NEO 30" Air Cooled Undercounter Dice Cube Ice Machine with 119 lb. Bin - 115V, 286 lb.

Very disappointed with the installation guide. We have purchased 3 of these Manitowoc under counter ice machines over the years. This one is the first to have a 2nd drain orifice. There is nothing written about what this does and if it should be hooked up. We didn't know. Of course we had water all over the floor. when the Manitowoc tech person came the next day, he had to do some investigation to find out..Yea..this port needs a drain also. Why wouldn't they put this in the install instructions. The last two units never had anything like this. AND why is it there???..What does it do?? WHY, WHY, WHY???

Id love to give a review about the ice machine itself but i can because we have no way to hook up water. The water inlet on the back is supposed to be 3/8 but its not. We have attempted six different fittings from brass to plastic and nothing fits. I called Manitowoc and they didnt have an answer. They referred me to their installers and noone has called me back. Their water inlet is the female end when it should be the male end like every fridge, toilet line, sink line etc. Stupid design!!! If they are going to design that way then add the adapters for water lines.

All the one star reviews match our experience after purchasing this unit in 2021. It has been serviced around 14 times under warranty. It just started making ice slowly again and we're done with it now that it's out of warranty. We had the exact same size manitowoc under counter prior to this one for 15 years and replaced it proactively even though it still worked. This one has been A COMPLETE PILE OF GARBAGE.

What a nightmare. Purchased November 2022, installed February 2023. Has not been fully functional the entirety of the time we’ve been using the product, we didn’t even know until the first of three Manitowoc licensed technicians came out. We’ve had five visits from three techs and still no success. Machine doesn’t fill in over three days, the cubes are not hard enough, the float is off, the water coming in is somehow hot etc. Buyer beware, this model (or is it the brand?) is totally problematic. Waiting on parts at this point but after reading all these bad reviews I’m doubtful that will even help.

Constantly requiring maintenance. We have been in business for barely five months and have had to had this serviced twice- once a few weeks in where part of the motor broke randomly (and the maintenance tech had to fight to get it fixed for free under our warranty) and a second time where the water filter become randomly clogged and ruined- but this only caused an issue with the machine when we had to unplug it to sweep under it and the maintenance light came on seconds after we plugged it back in (after it only being unplugged for a minute).

Bought this ice machine several years ago and it has lasted since. We use it in a coffee shop and it keeps up with the iced drinks. Works fast and the ice is a good size.

Broke within first year of using. Even if under warranty the cost of labor is through the roof!

As with many other buyers of this defective product, my harvest valve needs to be replaced. Including the trip to diagnose the problem, the cost to replace the valve is half the cost of the machine. I purchased a Manitowoc on the premise I was buying a quality ice maker. Apparently not. Even though I run my business out of my residence, Manitowoc only gave a 1 year warranty because it is installed in a residence. Now I'm stuck with a worthless machine 16 months after purchase. I would give it zero stars if that was an option. Save your money. Buy something else. This is NOT a quality machine.

Ordering was easy. However, the delivered ice machine was a different model number than ordered. We ordered an air cooled model, the delivered model seemed to be a water cooled model. After calling Webstaurant for help, we were given the manufacturer phone number as Webstaurant didn't have tech support for this issue. Called the manufacturer and questions were answered and they also sent a YouTube video to explain fully the model we received. The model received is an air cooled unit. It's be installed now.

We purchased this Manitowoc ice machine from Webstaurant Store 3 and a half years ago and it's still going strong! Manitowoc produces excellent ice machines! Our first Manitowoc ice machine lasted 12 years with daily use; when we decided it was time for a new ice machine we were very happy to see that Webstaurant carried this brand! This ice machine is easy to take apart and clean (and put back together). We find we need to clean it every 3 to 4 weeks, being a bakery/café there's lots of flour in the air! The ice-thickness is very consistent. If your business use high amounts of ice, you may want a bigger machine. We do usually end up purchasing supplemental ice from the grocery store on exceptionally hot humid weekends as the ice machine can't always keep up with the high volumes of ice we need for iced coffee/tea/smoothies during a heatwave. Thankfully we live in Maine, and this ice machine is the perfect size for our space/our ice needs for 10/11 months of the year.

Great quality product, it makes more ice than the Scotsman same size. Put the recommended filter on and it makes life easier. City water isn’t very clean so we have to change the filter ever 1 1/2 to 2 months. I recommend putting a primary filter for large particles then the micron filter.

Great buy for small businesses. This machine is efficient and has a small footprint for small areas. Fits and works perfect for our server line. Makes ice quickly under manufacturing requirements for water and air temp, quite and efficient.

This little ice machine is a work horse! We have had no issues at all and it keeps up with our busiest days. Easy to clean and i love the scoop holder.

great looking product. this was exactly what I was looking for. great for high passed bars or coffee shops. I would definitely buy again. You will be glad you purchased this.

In rural America it can be a challenge when an ice machine that is used every day breaks down. We turned to Webstaurant and had our new Manitowoc in no time. We went with a little bigger model then what we had and this is our daily machine and is standing up well. Would recommend for the cost and durability.

Great machine. Easy installation. Produces plenty of ice. Use this brand in most units manufactured by another site. This unit is very sturdy and reliable, which makes for a very long life.

This ice machine is truly amazing. It is really easy to clean, and can run 24 hours a day 7 days a week, i havent had any trouble with it at all.

We recommend this ice maker. Very very lowest working voice. making ice is slower than previous ice maker we used before. But it is enough for us

Great ice maker. We have used it for 20 months. at first we didn't know how often to clean the ice maker but we soon realized that with our environment (an active brewery) there is so much yeast in the air that it will need to be cleaned every 3 weeks. We clean it every other week to be sure they drain doesn't clog.

This is a nice piece of equipment, We have had this for over two years and pretty much run it continuously and it has performed flawlessly. Very happy with this choice.

Great sized ice machine for limited space. It makes ice fast enough for a small restaurant. Its also easy to hook up so anyone can do it.

Great ice machine I got it hooked up about 10:30 pm one night completely full of Ice at 4:30 the next afternoon used about half the bin that night was full that same night before we left Church. Very well wroth the price also very easy to hook up.