Manitowoc UDF0140A NEO 26" Air Cooled Undercounter Full Dice Ice Machine with 90 lb. Bin - 115V, 135 lb.

I'll just go ahead and pile on the top reviews here about this machine being defective. I've had the unit for 5 months and we noticed it slowly not producing as much ice like when we first purchased it. The past week we have noticed that the machine is stuck on a defrost cycle and will not go into harvest mode. We have to restart the unit completely to get it to start producing ice. Although coming in each morning to an empty bin and it stuck on a defrost cycle makes this thing useless. Having a tech out tomorrow but the guy says he's replaced some sort of valve that goes bad on this machine constantly. Avoid this machine.

We have used Manitowoc under counter ice machines in our restaurants for years. This unit has been a complete nightmare. Install is easy and fast, but this unit has had a faulty valve that has been replaced twice under warranty. We have had the unit for about three weeks and have had it operational making ice for a total of five days. We are now waiting on the shipment of a new valve to have it replaced again. We have contacted Manitowoc for a warranty replacement of a different model, but they are only willing to keep replacing the valve. The tech I spoke with said it is a known problem with the valves on the undercounter Manitowocs.

DO NOT BUY!!! I purchased this machine in May of 2022. I wanted it as a secondary machine to help with the summer rush. I have an older Manitowoc that I have had for over 6 years with relatively minor servicing needs. This machine arrived and we had about a week of ice before it started pushing hot water over the ice trays, not making much ice and the hot water would melt any ice that was in the bin. I attempted to work with Manitowoc to get the valve replaced (known as a harvest valve) but due to shortages, all valves were supposedly going to new machines and not to help service after the sale. I was told I had to wait without a known date of replacement. I contacted Webstaurant and was told to keep working with the Manufacture, but if I didn't get a resolve, I should Read More

Very disappointed with the installation guide. We have purchased 3 of these Manitowoc under counter ice machines over the years. This one is the first to have a 2nd drain orifice. There is nothing written about what this does and if it should be hooked up. We didn't know. Of course we had water all over the floor. when the Manitowoc tech person came the next day, he had to do some investigation to find out..Yea..this port needs a drain also. Why wouldn't they put this in the install instructions. The last two units never had anything like this. AND why is it there???..What does it do?? WHY, WHY, WHY???

I am very disappointed with this product. I've just received my delivery for my Ice machine on October 28, 2021 and only after two weeks of usage it is already defective and needs service.

Id love to give a review about the ice machine itself but i can because we have no way to hook up water. The water inlet on the back is supposed to be 3/8 but its not. We have attempted six different fittings from brass to plastic and nothing fits. I called Manitowoc and they didnt have an answer. They referred me to their installers and noone has called me back. Their water inlet is the female end when it should be the male end like every fridge, toilet line, sink line etc. Stupid design!!! If they are going to design that way then add the adapters for water lines.

All the one star reviews match our experience after purchasing this unit in 2021. It has been serviced around 14 times under warranty. It just started making ice slowly again and we're done with it now that it's out of warranty. We had the exact same size manitowoc under counter prior to this one for 15 years and replaced it proactively even though it still worked. This one has been A COMPLETE PILE OF GARBAGE.

What a nightmare. Purchased November 2022, installed February 2023. Has not been fully functional the entirety of the time we’ve been using the product, we didn’t even know until the first of three Manitowoc licensed technicians came out. We’ve had five visits from three techs and still no success. Machine doesn’t fill in over three days, the cubes are not hard enough, the float is off, the water coming in is somehow hot etc. Buyer beware, this model (or is it the brand?) is totally problematic. Waiting on parts at this point but after reading all these bad reviews I’m doubtful that will even help.

Constantly requiring maintenance. We have been in business for barely five months and have had to had this serviced twice- once a few weeks in where part of the motor broke randomly (and the maintenance tech had to fight to get it fixed for free under our warranty) and a second time where the water filter become randomly clogged and ruined- but this only caused an issue with the machine when we had to unplug it to sweep under it and the maintenance light came on seconds after we plugged it back in (after it only being unplugged for a minute).

As with many other buyers of this defective product, my harvest valve needs to be replaced. Including the trip to diagnose the problem, the cost to replace the valve is half the cost of the machine. I purchased a Manitowoc on the premise I was buying a quality ice maker. Apparently not. Even though I run my business out of my residence, Manitowoc only gave a 1 year warranty because it is installed in a residence. Now I'm stuck with a worthless machine 16 months after purchase. I would give it zero stars if that was an option. Save your money. Buy something else. This is NOT a quality machine.

Hugh for small space machine produce enough for small restaurant Filter comes with will be ok for restaurant that have soft water if your water is hard you will need better filter than it comes with

We purchased this Manitowoc ice machine from Webstaurant Store 3 and a half years ago and it's still going strong! Manitowoc produces excellent ice machines! Our first Manitowoc ice machine lasted 12 years with daily use; when we decided it was time for a new ice machine we were very happy to see that Webstaurant carried this brand! This ice machine is easy to take apart and clean (and put back together). We find we need to clean it every 3 to 4 weeks, being a bakery/café there's lots of flour in the air! The ice-thickness is very consistent. If your business use high amounts of ice, you may want a bigger machine. We do usually end up purchasing supplemental ice from the grocery store on exceptionally hot humid weekends as the ice machine can't always keep up with the high volumes of ice we need for iced coffee/tea/smoothies during a heatwave. Thankfully we live in Maine, and this ice machine is the perfect size for our space/our ice needs for 10/11 months of the year.

I order this ice machine because of my sister recommended it to me. She have it at her restaurant for 3 years and it’s been work great since day one.

We bought this ice machine to have at the bar. It does get a little loud when making the ice but not distracting loud and it doesn't last very long. We don't use the blue scoop that came with it, although it is a nice scoop and large if you were filling an ice bucket. We bought a small scoop and hung it on the side. We have not tried the timer to make the ice at a certain time yet. We empty it at the end of every week and it doesn't take long to fill back up with ice.

I love this ice maker. During the winter when it is slower you don't use as much ice. I use the ice in tubs to cool off my soups for the night to get him in the refrigerator quicker. The ice comes out very cleaning uniform shape

Very nice ice machine. Love it as it was as easy hook up the existing water line and plug it in and turn it on. In No time we had Ice!! It will be plenty big enough for our store

This Manitowoc NEO 26" Air Cooled Undercounter Half Dice Cube Ice Machine is the perfect size for our shop. I never run out of ice as it is continuosly making ice. Great price highly recommend to buy from Webstaurant.

This ice machine works great. We use it all the time and it has never messed up. It has a great capacity and makes ice quickly. It can be a little loud sometimes but using the delay ice making function helps solve that because you can schedule to have it make ice during less busy times.