Verified Purchase
- Fuel Type:
- Natural Gas
These fryers have been an absolute disaster! We purchased 2 and within 2 months of being put into service, both have required repairs. The warranty claim process has been extremely cumbersome, going through a national collective to approve claims, who in turn farms the claims out to local repair companies. For the first fryer this was a 2 week process before (after 3 trips) the repair was made. Now the 2nd fryer is not operating correctly, we are waiting on the warranty claim repair to be scheduled, and the 1st fryer went down again! Hard to run a restaurant with zero fryers when you plan on having 2. My strong recommendation is to skip these fryers and spend a little more money for a product more reliable and a company that's more responsive to customer needs. Likewise, shame on Webstaurantstore for stocking and promoting such a substandard product.
5 out of 7 found this review helpful
We appreciate your review, Frederick. We wish this Avantco FF400 Natural Gas 50 lb. Stainless Steel Floor Fryer would have worked out for you. Our Customer Solutions team will remain in contact with you about this.