MainStreet Equipment Liquid Propane 50 lb. Stainless Steel Floor Fryer - 120,000 BTU

Bad customer service from webstaurant. 1 fryer works fine. the 2nd I purchased doesn't work at all as pilot light won't stay on. They told me to contact warranty. Warranty never picks up the phone. i've left countless messages as we can't do without a fryer with no response. As a paying customer for webstaurant plus spending thousands and thousands of dollars for our restaurant needs this may be what does it for me in cancelling webstaurant.

Fryer worked for two weeks and then stopped working when the Pilot light would not stay lit. Webstaurant would not honor the warranty because it wasn't installed by a 'certified installer'. They can't tell you who is a 'certified installer', but apparently you must be one or else the warranty is voided for the item. Interesting.

Not hire people to install the unit , you don’t have warranty, don’t buy it , they denied the warranty!!!!!!!

Bought two. Worked well for a bit, but then pilot kept going out and would not remain lit. Wasted a lot of money having certified repairmen work on both units. Worked for a minute, then broken again...... How can I run a restaurant when BOTH fryers are out? Warranty is garbage - just a money grab. I will not be purchasing again. Will go elsewhere and lay out a little more money to have piece of mind!

We had a very disappointing after purchasing this fryer. The purchasing process was simple enough. The delivery of the fryer itself was great. We were notified before it was delivered and were able to coordinate a time that worked. We bought this equipment with a deadline to open. After using it for only one day, the pilot light wouldn't stay lit. We had the technician come back and take a look and he discovered that the thermostat was no good. We weren't very happy that a two-day old machine had a broken part, but he reassured us that it came with a warranty. After reaching out to take advantage of the warranty, they refused to pay the part and labor cost, so this fryer ended up costing much more than we had planned on paying for it. Please use caution when buying as the equipment doesn't always work upon arrival and the warranty may not cover the repairs. Maybe look for a company with a better warranty agreement.

I have bought 2 of these. Both have the same problem. They won't stay on. Second one lasted less than a week.

Do not buy

It's a great little fryer that is perfect for a food truck. The pilot is a bit annoying to light, only because you essentially have to lay on the floor and hold down the button for almost a minute. It is a bit light and will move around while the truck is moving, but that happens with most equipment. It's better that it's small and light just to be able to get it into the truck, since securing it is relatively easy. I did have a 200,000 BTU regulator on the propane tank, and with nothing else running, this fryer had a hard time staying lit. I switched to a bigger regulator and had no issues ever since.

Bought four.Not even working at all, pilot kept going out and would not remain lit. Wasted a lot of money having certified repairmen work on these units. Worked for a minute, then broken again...... Warranty is garbage-Customer service is garbage - just a money grab. I will not be purchasing again. Will go elsewhere and lay out a little more money to have piece of mind!

If I could give this fryer a zero i would. DO NOT BUY THIS FRYER. Nothing but problems. Bought 2. Have had 3 gsl valves replaced. Both thermopiles. In use only 5 months. Now takes 6 minutes for oil to rexover o temp after frying anything. Pilot lights take forever to start. Just a bad investment. Yes repairs were covered by warranty but not even in use 6 months! DO NOT WASTE YOUR MONEY!

Horrible service and very poor quality fryers.when I ordered 3fryers 2 fryer is ok 1 fryer was not ok, but they are not take care anything.I just waste money.

Has high limits issues, can’t fixed it, try to call no one help and you need hire someone to install the unit otherwise you lose your cover.

not good quality, gas block breaks quickly, they say it has a warranty, but it is never given to the customer again. too expensive !

Wow! This fryer is about as cheaply made as it gets. It came with 2 dents that are rusted right out of the box. The oil basin is made of cheap metal not stainless steel. The outside of the WHOLE UNIT gets extremely hot! All the parts that needed assembly were very difficult to line up in which they barely did. Had to modify a this to make it work. Absolute garbage! I will think twice before I order from webstaurant again! Maybe I shouldn't compare this to my other fryer that was made very well for less.

I bought two of these fryers and neither of the would get the pilot light to stay lit. Went through Ready Warranty in Nov 2023 until July 2024 before they Webstaurant finally decided to over ride Ready Warranty and give me credit for the broken fryers so I could replace them. I put the difference in price and bought two Advantco fryers. Thanks Webstaurant for your assistance how ever please use a different warranty company in the future.

Extremely durable and resistant, perfect for any kitchen. It doesn't dent easily and is of the highest quality.I recommend 100%

This fryer works really well without taking any space. It gets the job done, we haven't had any issues with it so far. The fryer takes a good amount of oil, but can be used frequently.

Works great, been in use over a year.

The pilot no gas turn on at all what can I do please help

I purchased 2 of these fryers in 2021 for my new restaurant. Been going strong with no issues. Decent volume restaurant, we do 150+ covers on Friday and Saturday nights. The cost of this fryer for the work horse it is, ya cant beat it! Cheers, Chris Chef/Owner of Ms. Sally's