Scratch and Dent Avantco Ice UC-H-210-A 26" Air Cooled Undercounter Half Cube Ice Machine - 222 lb.

We bought this ice machine and it didn't work. The repairman came out and had to replace the condenser (on a brand new machine). It worked for about a week and is not not producing ice again. Do not buy this brand.

This item arrived and was installed and only made one batch of ice and then shut down. I called your Customer Service and was given very vague and general information, and it was suggested we contact the warrantee company for help. We did, and they were supposed to come last Friday, but did not show up. When questioned, despite a voicemail to the contrary, they said they were coming on Tuesday. They came and discovered that the solenoid was malfunctioning and has to be replaced. This will take a week to ten days to get here. This item, and all the OTHER items in our order are for a snack bar at a beach on Lake Ontario. They have had NO ICE other than the bags of ice they are now forced to purchase. This ice machine is also supposed to be used by the lifeguards at the beach Read More

Be aware of cheap material. The sliding door keeps falling off. The four nipples used for sliding through the channels are made of cheap short plastic that rub off and plastic shavings fall into the ice bin.

We purchased this ice machine for our restaurant. It worked perfectly fine overall for five months. We weren't 100% happy with the way it does ice but it will get the job done. Then randomly now it started to make solid sheets of ice that won't come out of the ice tray. It just keeps getting thicker and thicker until we have to shut it off. The ice no longer falls out. It just keeps getting thicker. Barely been 5 months and its no longer usable

This ice machine broke within the first month of ownership. If you are looking for a reliable machine, think twice. While we have purchased a number of commercial grade appliances from Webstaurant Store, this was not one of our better ones.

Terribly disappointed. This is the only machine had issues since I opened the resturant. It's turned fault all the time not making ice. I've asked people to fix it and spend a lot. Now it's not working again, only 3month. Terrible brand. Never purchase this brand again.

IF they had the option to give NO STARS I would. Do NOT BUY !

My ice machine stopped working after having it for just 2 months!!! Unbelievable

We purchased this product 13 months ago and it now does not turn on. It was fairly decent at producing ice, though the ice was always more hollow than I would have preferred.

Cheaply made! The door fell off the tracks and we cannot get it to go back. It does not allow you take of the front face to place door from the back side either. We now have a machine we just purchased but cannot use!

Great ice machine, very efficient and high production for its size. Super easy to set up, we had ice in less than an hour of taking it out the box.

Terribly disappointed with it's production but more so with it's storage. We're not a big operation and this this is not even close to keeping up. Genuinely concerned about the summer. Now I need to buy a different one and try sell this thing online for a loss.

After 6 months the door separated at its seem causing it to lose rigidity which gives it enough flex to constantly fall out of its tracks and fall off.

Ice machine has been perfect in my Bubble Tea Shop

it stopped working completely after just 1 year and half. which makes no sense

Machine stopped working after 8 months and technicians are unable to repair it. Do not buy this item!

Now with 9 months of use, we have been having multiple issues with the machine. First, at least once a day the error E03 occurs and the machine stops making ice. Second, the machine suddenly started making bricks of ice which are very hard to brake and are not uniform. First months of use were perfect, machine worked well and made a lot of ice constantly with no issues at all, then after 6 months the issues started to appear.

So far has worked very well. Only had for two months but working flawlessly

This machine started out well but now it can barely keep up, The ice is thin and we constantly have to run to the store to get ice to fill it up. We change out the filters frequently.

This machine has never made as much ice as it says it makes. We have a moderately busy cafe and run out of ice by 10am most mornings. The bin is never more than half full. Huge waste of money. We end up buying 20lb bags of ice and 80lbs can last a day... so this thing isn't even making half of what it says. So disappointed. Feel scammed. Only reason I don't give it 1 star is that its at least producing something.

Too Cheap construction Material

DO NOT buy this junk. this bin does not make close to 300lbs per 24 hours, struggles to keep the bin even 1/3 to the "bin full" switch. at 1 year it started having issues (right after the warranty was up) the machine wont drop ice and bricks up, tech support says this is the only time they heard of it. but both machines did it around the same time. we had them serviced every month by our techs and cleaned every month. at 1 year 6 month the lid split in two. we called about it since it was obviously a design flaw. they said yes, they updated the lid, but it isnt covered- they knew about an issue, fixed it, but wont replace it when it fails. not a great company to work with. i wish i would have bit the bullet and got a manitwoc or hoshizaki from the get go- we keep having to buy ice just to stay open. do not recommend

I bought an ice machine for my real estate firm for my clients that come in for advise and closings. A law firm is considered a commercial business. What commercial businesses can be run from a residence? Commercial: For business operations, and can include subsets, such as retail or office. As a law firm and real estate consultant to run my commercial business out of my home. I purchased the ice machine to service my clients during meetings and real estate closings. I contacted the company https://www.webstaurantstore.com/ the day after I received delivery of my ice machine and I told them about the defect that the ice machine door kept falling off. I received an email from the store I purchased the machine from and they instructed me to contact the warranty company. I contacted the warranty company 2 days later. I told them about the defect of the door Read More

Don't even bother with this item. i will work ok for about 6-8 months then it will start messing up. i paid extra for warrantee its useless . hard to communicate with the warrantee department no place to register or even log in.

This item is horrible. It does not make 30 pounds a day of ice and whatever ice you get from it is really thin and dissolve quickly. Ours is a year old and no more guarantee and no one can fix it.

Works great, easy to clean, if the bin was a little larger/deeper I wouldn't complain

like everyone else, this machine stopped working after 6 months with minimal usage. is this still covered under warranty since its within 1 year?

Absolutely Junk! I am now out of warranty, I guess as soon as I started having a problem instead of contacting a technician I should have called Avantco for it to get fixed under warranty. I have spent a lot of money buying bags of ice in the past couple of months because this machine can not produce ice fast or keep up, even on a slow day. save your money and look elsewhere.

This item worked for 17 months with constant cleaning and upkeep. Everything looked and functioned like brand new until it didn't. All at once it didn't harvest the ice. It would then run two more make cycles before erroring out, with the ice locked up and layered over in the tray. I troubleshot easily through 30 more cycles of this - making thickness adjustments, cleaning and recleaning. Made phone calls. Had people look at it. Ultimately, the repair between parts and labor was nearing the total cost of the machine - on top of purchasing ice daily. Ultimately i about broke even on the initial purchase against what a lease would've cost for that same duration, with the exception of the down time and hassle it caused. It's a bummer the machine didn't work out because it worked great when it did - just seems more disposable than anything.

Terrible. Not even big enough to fill one well. So small that it has to go back and of course they want 20 percent restocking fee. Instead of exchanging it for a bigger one they want a seperate order. I am 100 percent never using WebstaurantStore again

Works great, have had it for a couple of years now with no problems