MainStreet Equipment EC2-D Double Deck Electric Full Size Convection Oven with Legs - 240V, 1 / 3 Phase, 11.9 kW

Not much to say, I bought the oven, it worked great for 26 days, and after those 26 days, it started failing. The over came to temperature, and then it won't heat anymore. Lamps and indicators looked normal, but the oven didn't heat. Sometimes it started again by pushing or banging the door, opening and closing again, and hoping it would start. Completely unpredictable, not for a restaurant that depends 90% on their ovens.

Works perfectly! Heats up quickly. Dual fan speed is a great option to go between high temp and low temp baking.

"Caution Hot" on the front is not there for looks. :) Cook time has improved and we are satisfied with the overall performance. It is quite heavy and the 2 pallets came double stacked, so even though we paid for the lift gate delivery we still had to find a way to down stack them by hand. That is almost 500 lbs and took 5 guys to accomplish.

How do you write a review on a product that was never received! Ward Transportation who is the carrier has my double oven in there warehouse since June 5th and although I requested to pick up my package I have not heard from them for the pickup location. I had to reschedule my soft opening from June 10th to the 15th and now to July 1st. I am so frustrated that this carrier is allowed to keep my oven in a location that is only 1 hour from my bakery location and not reply to customer request for pickup. Webstaurant has been a disappointment on what should have been an exciting day for my small family business.

Webstaurant needs to give more assistance, placing expensive orders like this. I was on the phone multiple times getting this order placed and did not know the difference in the 208 vs the 240. No assistance just caused me another week delay in opening our bakery and $4000.

Do Not Buy. Total Lemon and Zero Support. I purchased this oven, Main Street Equipment and it has been nothing but a nightmare from day one. One of the decks simply does not produce heat. The fan turns on, but no heat ever comes through. I have already replaced every major component trying to fix it, all the switches, the thermostat board, the fan … and the problem still remains. I even paid for multiple technicians to inspect it, and no one has been able to get it to function properly. They all say this oven is a very bad product and poorly made, one of the worse they ever seen. When I contacted WebRestaurant Customer Service for support, they keep saying they have no parts available that could resolve the issue. So I’m left with an extremely expensive oven that only half works. This has been a complete waste of money. Between Read More

It’s me again, a certified technician came, is the electronic card. replaced it and the oven still working but not heating. Don’t loose your money, don’t by this equipment

This thing is heavy. If you buy, add the casters, and have before you install oven. Otherwise you will never be able to move the oven again.