I bought this fryer and have been using for less than a month. The one side quit heating up enough to fry anything. Looked up trouble shooting it says to replace the thermostat control. Contacted webstaurant because it is brand new and was told all they could tell me is to contact the warranty department and get it fixed. It’s brand new , it should be replaced, but they don’t stand behind what they sell. You can’t even find a phone number on their site, you have to chat online to get any contact or send a message and they are not helpful. This is the second time I have bought a piece of equipment from webstaurant and they have refused to stand behind what they sell, will not be purchasing anything else
We appreciate your review, Danny. We wish this Vollrath 40710 30 lb. Commercial Countertop Deep Fryer - 208-240V would have worked out for you. Our Customer Solutions team will remain in contact with you about this.
WebstaurantStore Customer Solutions