Verified Purchase
Webstaurant has delivered many good products to me but this one is not the "easy, all in one package" as the description says. The software that comes with the printer is not user friendly and the online user manual is very badly translated from some other language and not helpful at all. The printer company, GoDex has a non-existent customer service department (they are always unavailable). Tor Rey did try to help me with some pdf directions they emailed me but they were for a version of the printer software that did not match the one that came with mine. When I asked if they had a version that would match mine I was told that they only had what GoDex sent them. This has been a time consuming, disappointing experience. Just fyi, the Tor Ray scale works great but the GODex printer and software are a dud. My rating of the package as a whole is a ZERO.
3 out of 3 found this review helpful
Thank you for the review! We're sorry you've had issues with this unit. Our Customer Solutions team will be helping you by contacting the manufacturer.