Tor Rey L-PC-40L 40 lb. Price Computing Scale with Thermal Printer Kit, Legal for Trade

Webstaurant has delivered many good products to me but this one is not the "easy, all in one package" as the description says. The software that comes with the printer is not user friendly and the online user manual is very badly translated from some other language and not helpful at all. The printer company, GoDex has a non-existent customer service department (they are always unavailable). Tor Rey did try to help me with some pdf directions they emailed me but they were for a version of the printer software that did not match the one that came with mine. When I asked if they had a version that would match mine I was told that they only had what GoDex sent them. This has been a time consuming, disappointing experience. Just fyi, the Tor Ray scale works great but the GODex printer and software are a dud. My rating of the package as a whole is a ZERO.

If I could give this set up a 0 stars I would. It has been weeks trying to get the printer and scale to work together. Printer comes preprogrammed with a label but will not get info from scale. Called Torrey, Go Dex and Websturaunt and get the run around from all. It is not clearly stated that IT MUST BE CONNECTED TO POS OR PC AT ALL TIMES. So much for the farmer's market pitch in the video! The directions come in some other language and the cord is not there either. Several long nights of trying to problem solve has left a bitter taste in this customer's mouth. Booooo to you. Buyer beware!

As much as I wanted this item to work I just could not get the printer and the scale to communicate together. After working with the manufacturer for the printer and then the scale and no one was able to get it to work, Webstaurant agreed and allowed me to return the item with no restocking fee, which I was so grateful for. However this left me with no scale. I did order another scale from them and praying it all works out.

I bought this scale and printer. First, it does not come with the cable to connect them, you have to order it online. The directions came in french and what I assume in chinese. I called Tor-Tey multiple times to get information on how to set it up. They informed me they were short staffed and no one could talk to me. I called and left multiple emails. Finally someone sends me an outdated PDF that applies to a different system. even if I could get it to work, the instructions where very complicated. The printer has to be configured and you have to actually design the way the label will print. Of course WEBSTAURANT will not return the item as they said it was in use. It wasn't "in use" as I could not get it to work at all. I have been a long time costumer and I would suggest going with another company as they do not stand behind their products.

Do not buy this product it is a piece of trash and will cost your store money as the scales don’t figure correctly. Spent hours talking to them and manufactur and can’t get no where , done with all there products.

Why do you guys sell this scale? It appears to be a free standing scale that operates on its own to generate labels. It is not. It seems as if every single person who bought this scale had the same disappointing experience. When you purchase a scale with a printer. One assumes the labels print.

Horrible combonation. The scale works fine but the printer and the scale seem to not be made for each other and we had a very hard time trying to petit up only to realize it couldn't be fixed.

Bought this unit as a stand alone scale and label printer (no POS) for a farm store. Could not get the scale to talk to the printer and after spending many hours messing with it and with GoDex via online chat (no one available to talk to) discovered that it doesn't work that way. Did not read reviews on this unit which I should have before I bought. Sent it back and they charged me a re stocking fee plus shipping! Out the money just to send it back! Do not recommend this product or this company as this product was advertised to work as I had planned but does not!

Excellent value, easy to use, and no trouble transporting to Farmers market. The printed instructions were a problem, a photocopy that was barely legible, but the original could be found online

Bought one for use at farmers markets over a year ago. It has endured being packed and repacked day after day. Solid construction. A year ago we lost the scale's power cord. The batteries persisted until just this month without a recharge. It was used about 10-15 hours a week and is stored in an unheated building (in New York.) A new cord recharged the batteries in a day making it truly portable again. That's an impressive battery. When I ordered the package I also did not see the notice that the printer cable needed to be ordered seperately through another vendor. That was an annoying delay. The scale came preloaded with software to print the default label. That was all I needed. BUT, I thought I had to run the PC only software to set it up (which meant borrowing a friend's Windows OS laptop) only to discover Read More

I will be using this scale for a small meat department and I highly recommend this product to anyone that's in the same industry as I am.