Scotsman UN1520A 20" Air Cooled Undercounter Nugget Ice Machine - 167 lb.

Only made it four years. It kept up well enough for our little place before it broke down. I wouldn't say it was any better than other brands while it was in use, certainly not enough to justify the higher cost. The placement of the drain was always an issue for us and required us to keep a close eye on it to make sure it drained well. And doing regular maintenance on it was always a pain because of the placement of everything in the back and struggling to drain the reservoir out instead of straight down into the machine. So I would've said three, maybe four stars. But the warranty is only 3 years. Just after four years, the top of the auger, just below the ice sweep, snapped off. The part alone is $ to replace, and who knows if there wasn't other damage if we fix Read More

I love nugget ice and had high hopes after dishing out several thousands for this machine. However, since using it from April 2024 til now I have had numerous days where it will just stop producing ice completely and other days where it works just perfectly so I would have to bag ice and freeze it just in case it decides to stop. I have tried contacting Scotsman who then refers me to the local service dealership repair shops, and when they hear the word warranty, they all make excuses of being too busy or not wanting to service my area. So I am left in limbo.