Verified Purchase
I love nugget ice and had high hopes after dishing out several thousands for this machine. However, since using it from April 2024 til now I have had numerous days where it will just stop producing ice completely and other days where it works just perfectly so I would have to bag ice and freeze it just in case it decides to stop. I have tried contacting Scotsman who then refers me to the local service dealership repair shops, and when they hear the word warranty, they all make excuses of being too busy or not wanting to service my area. So I am left in limbo.
Thank you for your review, Nadine! We would like to gather more information about your experience with this ice machine. A Customer Solutions Representative will contact you soon.