Scotsman UN1215A 15" Air Cooled Undercounter Nugget Ice Machine - 119 lb.

I purchased this ice machine in 2021 for my small bakery/cafe coffee service. It's been plugged in and running none stop for 2 years and I've never had an issue. It produces great small nugget ice that won't tear up any commercial blenders for frappe drinks. It's super quiet. Small foot print. Truly a workhorse - I'm buying another for my next location. To be honest, I didn't change the filter for over a year and I didn't do any of the normal maintenance that first year and it still runs and works great. I am much better about it now that I have more staff and I'm a bit more stable going into my 3rd year in business. Keep your coils clean - vacuum them as you're supposed to. Have the unit serviced/checked by a professional once a year. Make sure to clean it and descale it. Change the filter and you're all good. Great machine. No issues.

DO NOT BUY...lasted only a couple months and compressor went bad. Purchased for a new menu item at my restaurant that was a huge success until the icemaker was NOT! Scotsman will NOT help you no matter how many times you call, Webataurant is no better in this matter....it's been 5 1/2 weeks broken and no ETA on a new compressor on the way STAY AWAY

Wish I could give this 10 stars. I love this machine. I am partial to the "nugget" ice. This unit was very easy to install, the instructions were very clear when it came time to turn it on and get going. The bin is not cooled, but that hasn't mattered for us, it drops ice so frequently we never seem to go low.

The Scotsman UN1215 is unreliable. I have been on the phone with Scotsman several times to trouble shoot the machine. It is frustrating to go through the cleaning and re-cleaning cycle of the machine. When it produces nugget ice, it is great. However, it does not produce nugget ice reliably. I wish I did not buy it.