Verified Purchase
- Type:
- Medium Cube
Absolutely the worst ice machine produced. I have owned it for 10 months and I have had 4 service calls on it already. If your factory authorized repair business is many miles from you, the repairman may charge you for service call mileage, but Scotsman will not reimburse you or the repair facility unless you contact Scotsman first and then have them approve the service call. This machine was shipped to me not working. It took 2 weeks to get the replacement part. The most recent service call has been 6 weeks in the making. The factory had the repairman take the ice machine and scrap it out and I was to supposedly get a new machine. However, this new machine may or may not be ready for the next 4 to 6 weeks. I have spent hundreds of dollars purchasing ice from a gas station so I can run my bar/restaurant. The product is crap, the service is crap, the factory is crap. Save your money and your sanity and purchase from ANY other manufacturer, stay far away from Scotsman!
1 out of 1 found this review helpful
We appreciate your review, Tom. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.