Verified Purchase
This machine was a complete waste of money. First of all it says it produces up to 58 lbs of ice per day. It has never produced more than 20 lbs. since we bought it. We contacted Scotsman less than a month after buying the unit and their rep said our AC was not cold enough for the machine to produce enough ice. It took months but we upgraded the AC and at 67 degrees it was still producing 20 lbs per day. We called Scotsman again - according to Scotsman they sent out a service rep who was there for 45 minutes and said he tested the machine and that it was producing enough ice. Unbelievable! This same rep told our employee that the machine WAS NOT PRODUCING WHAT IT SHOULD . We have actually measured the amount of ice it produces and we have not had Read More
6 out of 6 found this review helpful
We appreciate your review, andrea. We wish this Scotsman CU0415MA-1A 15 inch Air Cooled Undercounter Medium Cube Ice Machine - 58 lb. would have worked out for you. Our Customer Solutions team will remain in contact with you about this.