We purchased this brewer for our busy coffee shop, we had another one we used in our 2nd shop and loved it so we purchased another one and it sucks. It does not brew consistently. We called a FETCO technician who came out and said it was the water filter, it is NOT. We have the same set up in a different location and the brewer works fine. My husband is pretty handy after being a general contractor for 35 years and he is 100 % sure it is not our water filtration. On top of the that when the technician left, there was damage to my husbands van (parked right next to him), he was appaled at the suggestion he might have hit it and now they refuse to come back out and try to find what the problem really is. We are hoping webstaraunt will help us out Read More
We appreciate your review. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.