The machine worked for about 30 seconds. When I called they told me one of the reasons could be the ice was too cold and that I should boil water and then make ice, except if you get one of these machines you’re trying to serve it to 100s or thousands of people. Then if it’s opened, they wouldn’t return it so I received the store credit.
Thank you for your feedback, Faon! Our Customer Solutions team has been in contact with you - if you have any further questions or concerns on this order, we are happy to assist!