We just received our Carlisle Fold and Go cart from the WebstaurantStore. The product page video shows someone easily pulling it outward to use. But the unit we received does NOT unfold. There is a permanent hard plastic strap/tab? bolted to one leg plus one center support strut with no indication how to unlatch or remove it. The cart came with no instructions. The online spec sheet doesn't show or mention a tab like the one locking our cart closed OR how to either remove the strap or disengage it in order to open the cart. The cart is closed way too tight to try pushing or lifting this tab clear of the center strut bolt. We contacted the WebstaurantStore Customer Service who referred us to the manufacturer. Carlisle had no guidance on how to deal with this tab/strap either. With great disappointment, we requested a refund.
We appreciate your review, Mary. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.