The main design innovation for this category of fryer is the heating flue is in the middle allowing crumbs to pass the flue and fall to the bottom. Unfortunately the factory installed the flue so that it's touching both the right and left sides - thus crumbs will not pass on the sides only the center. The crumbs stuck in the non-existent gap burn quickly due to the hot flue and must be scraped with a thin skewer while cooking. This manufacturer simply copied the "look" of a product without understanding the design function. Customer service told me too bad and the product was not "defective". I am highly unsatisfied with the design flaw and even more disappointed there is no recourse. Learn a lesson from me and pass on this fryer as it's not worth it.
Thank you for your feedback! We are sorry your Backyard Pro BP4GEFS 4 Gallon Steel Liquid Propane Stationary Outdoor Deep Fryer - 90,000 BTU was defective. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!