same as other reviews on this product...It was included in a bundle with our new mixer. it was fantastic for a couple of weeks (we use it maybe twice a week to make frosting), before a large chunk of the rubber broke off. We weren't over using.... only hand washing.. but it literally broke after fewer than 10 uses. I chatted with customer service on line, and since it's a "wearable part" it is not covered under the warranty, but they'd be happy to sell me a new one with a discount. So after tax and shipping would probably cost to buy a replacement for the defective product... going by the reviews, most likely with another defective product. If the company can't provide a reliable scraping blade, they shouldn't offer one. It was LITERALLY what convinced us to purchase the model mixer we did. I understand the wearable part argument, but still ... it should be reliable for more than 10 uses! So disappointed.
We appreciate your review, Margaret. We wish this Avantco MX20FLEXB 20 Qt. Beater with Flexible Silicone Blade would have worked out for you. Our Customer Solutions team will remain in contact with you about this.
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