We received the units at the beginning of July, installed them a couple of weeks ago, and this week began testing all the equipment purchased for our new location. Out of the four Avantco refrigerators, two are completely nonfunctional — both are brand new and have never been used.
The other two units are operating, but the temperature does not remain consistent at the set level, which is disappointing even considering the price range.
Our opening date is in two weeks, and this issue has created a serious inconvenience. We now have to go through the warranty department, but we are unsure how long that process will take. Given the urgency of our timeline, we would appreciate your prompt assistance in resolving this matter as soon as possible.
Thank you for your review, Alex! A Customer Solutions Representative will remain in touch with you on this chef base. Please reach out with any questions! Please note, the cabinet temperature will fluctuate up to +7 degrees over your set minimum temperature as the compressor runs and shuts off. For more information, check out the manual in the Downloads and Resources section of this page.
WebstaurantStore Customer Solutions