Verified Purchase
This unit does a good job browning up the hot dogs, but if you are not careful, they roll right off onto the floor! The problem is the cover. It is very delicate and cheaply made. When we received the initial order, the cover was broken and the Webstaurant Store replaced it for us. Then the first time we used it, it cracked open about 8 inches along a seam when someone didn't grab the lid just right and the Webstaurant Store refuses to replace it! We literally used it for an hour or so and are now stuck with a broken cover on a brand new unit. Not happy with this product or the Webstaurant Store! We will not order from them again, even though we are in the process of upgrading a lot of our concession equipment! They do not stand behind their products!!
1 out of 2 found this review helpful
We appreciate your review. We wish this Avantco 30 Slanted Hot Dog Non-Stick Roller Grill with Sneeze Guard and 32 Bun Warmer would have worked out for you. The packaging has been improved upon when shipping the sneeze guards, protecting from any transit damage. Our Customer Solutions team will remain in contact with you about this.