AvaMix Apex HBX1000 48 oz. 3 1/2 hp Programmable Commercial Blender with Touchpad and Sound Enclosure - 120V

We purchased this blender last August to mix smoothies and thus far it has worked fairly well. I dropped the lid yesterday and the ears on the clear plastic piece of the lid broke off, so it won't lock into the cover. Today was chatting with a member of your customer service team and they are telling me I need to purchase the entire container. There has to be a way one could just purchase the clear lid. Additionally, I now see the new unit comes with 2 Jars, however mine only came with 1 Jar. I have model number 928HBX1000.

While this blender works to make drinks and is pretty quiet with the lid, it is extremely difficult to program any of the buttons. We finally just decided we had to hit buttons, stand their and wait to see if the drinks come out to the right consistency, instead of hitting a button and letting it doing it to the proper setting that we want.

This blender is TERRIBLE. We purchased 1 to test and had no issues so we initiated a purchase for 15 locations. Within 30 days 5 of the blenders had broken and Avamix and Webstaurant are unwilling to help as we are a Canadian customer. I would warn anyone thinking of purchasing to RETHINK the purchase. Spend on the Waring or Vitamix option because Avamix will not hold up.