Verified Purchase
We purchased four of these heaters for our outdoor deck. Two of them were installed by a professional electrician (two we kept in storage). They were protected from the elements by a overhang. Within four months of limited use both of them stopped working. The manufacture warranty requires you to ship them back to the company. They verify if the heaters are a lemon or if we damaged them. They will fix "lemons" and send them back to you. We found out one of the switches busted -- which we never used because we used the remote. I have to say that though our experience with these heaters leaves much to be desired, webstraurantstore.com was awesome to work with! Their customer service is truly second to none.
Thank you for your review! We are happy to hear that the situation has been resolved. If we can help you any further, don't hesitate to contact us.