The final outcome may raise or lower my rating but so far, after less that 2 weeks in operation, we are pretty displeased with the qualify of this unit. At least the refrigeration and agitation system has not failed like the Narvon unit I bought on the Webstaurant site - but it has a lot to be desired. We installed the double-wall bowls and I reviewed them separately - I think they have caused much of our problems. In general, it is not a well-documented machine with few instructions. It includes 4 legs to raise the unit (we're guessing) but there are 6 short versions - so we assumed they go in the corners with no support needed in the middle?? You set the freeze temperature but the indicator is not visible without moving the machine away from the, not an easy task on a standard depth countertop. The handles freeze up with ice above the plungers and plastic has broken off a number of places. It looks beautiful so it got 2 stars.
Thank you for your review, Jeffrey! We are sorry this Vollrath VCBF168-37 Triple 2.6 Gallon Frozen Beverage Machine has not worked well for you. A Customer Solutions Representative will contact you soon!
WebstaurantStore Customer Solutions