Verified Purchase
Previously purchased "pre-vollrath" Stoelting SCBF118-37 early 2021 which still works as advertised. Purchased this model Feb 23 in addition and it will not go into night/hold mode (constantly freezes product). We called Vollrath support who challenged us quoting "BRIX" level requirements for proper operation so went out and purchased a refractometer to measure BRIX. Even created a sugar water to Vollraths BRIX spec and product still kept freezing. After trouble shooting with support we were then told sorry its out of warranty however we can purchase replacement thermostat and switch to fix ourselves. 50/50 with hardware, 0 on support.
1 out of 1 found this review helpful
Thank you for your review, Ian! We would like to gather more information about your experience with this product. A Customer Solutions Representative will contact you soon.