Got this unit just a bit over a year and 2 crates were broken. This unit works fine. But the metal crates lasted failed is unacceptable. My previous Star lasted almost 10 years. Will not buy another Vollrath in the future.
Thank you for your review, Phat! We are sorry this Vollrath 407302 Cayenne 24 inch Medium-Duty Charbroiler - 80,000 BTU has not worked well for you. Please contact our Customer Solutions team as soon as you notice an issue with your order, so that we can help you in the best way possible!