We received the oven and connected it to a 220V, 30-amp, single-phase circuit. However, the unit initially took more than three hours to reach 700°F, even though it is rated to reach up to 840°F. Following this, we contacted Sirman directly, as prior experiences with WebstaurantStore customer service have not been satisfactory. The Sirman technician initially suspected that the issue could be related to the thermostat or heating element and planned to ship replacement parts to 24Tech, with an estimated delivery time of 4–6 weeks. Given our timeline, this delay was not acceptable, especially since we chose to purchase a brand-new unit to avoid such issues. After further escalation, a technician was sent onsite to properly diagnose the oven. Upon inspection, he determined that the issue was not related to the electrical connection, heating element, or thermostat. Instead, the root cause was faulty internal wiring within the oven itself. The technician spent approximately Read More
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