I was skeptical of this hose reel because of the price. We installed it, and it has worked great for around a year. The reel mechanism has now completely failed (it won't even manually retract), and the hose itself has torn in multiple locations. There is no simple (or even transparent) way to repair/purchase replacement parts for the reel mechanism from the manufacturer. For a critical piece of equipment we use every day, this was not a quality item.
Thank you for your review, Dimitra! As this item has reached the end of the manufacturer's warranty coverage period it will need to be replaced. Please reach out to our Customer Solutions team if you would like any assistance.
WebstaurantStore Customer Solutions