Verified Purchase
I purchased two of these on Sept 27, 2023. So they are roughly 15 months old. The rear wheels are broken on both vacuums I purchased. We use these in an office building and they are not abused and the carpet is not deep. Just the normal carpet squares. The back wheels have small axles that do not go all the way thru the back. They (axles) have worn thru the plastic base and the vacuum will not move because the axle holes have enlarged in the plastic housing and now wheels will not move. I bought replacement wheels for them, however, they are extremely difficult to replace and I have not had any luck on getting the new wheels on due to the design of the base. This is a very poor design of this vacuum and I would not recommend buying this again. For the price I believe they should hold up for more than a little over a year. The warranty does not cover this problem.
Thank you for your review, Dean! We are sorry this product has not worked well for you. A Customer Solutions Representative will contact you soon!