Scratch and Dent Avantco CPT-71 71" Countertop Refrigerated Prep Rail

DO NOT BUY. We received TWO defective units back to back (one being replaced under warranty). Both units' thermostats were set to 36 - 43 (first unit) and 36 - 50+ degrees while the product page and manual both state 33 degrees. The cold wall method of cooling is already not aggressive in its thermal capacity, but combined with maximum setting of 36 degrees makes it completely insufficient for commercial applications. Your products will rise to 45 degrees when held overnight, covered, and lid closed. During operations (and within the operating parameters of a maximum ambient temperature of 90 degrees) your products will rise to 50-52 degrees in most slots. This entire product line should be removed from Webstaurant's catalog for this kind of build quality - you can literally achieve better results with buckets of ice. We've never seen this kind of shockingly poor build quality right off of the pallet. Do not buy, stay away.

Buyer Beware! This is unfortunately a problem with ALL AVANTCO products at Webstaurant. They are unable to contact the manufacturer. If you need parts you will be told to go to a local hardware store and figure it out yourself. The hinge pins for the lid on this particular product backed out from normal use and are missing. I contacted Webstaurant via live chat and they told me they have no contact information for the manufacturer. There was a bizarre and uncomfortable avoidance of addressing the broad issue of not necessarily an unwillingness to help but an inability to help. I felt deceived but didn't feel like it would be productive to make that accusation, however, I cannot comprehend being a primary supplier for a product with no ability to reach the manufacturer. The circumstances are unsettling regarding any Avantco product so again, Caveat Emptor, consider yourself warned and informed.

This has been a truely great investment to our salad bar. We are able to serve the guests from behind the sneeze guard. Everything stays cold around 38°F. We actually bought two!

DO NOT BUY. DO NOT BUY. DO NOT BUY. DO NOT BUY. DO NOT BUY. DO NOT BUY. We ordered 4 of these units with different sizes and all 4 of them hold the temperatures around 50F+, even the display shows 40F (See the attached pictures). When we contacted the WebstaurantStore customer service, they told us that we overworked them, which we barely used. They are running away from responsibility as they also know that these are defective units.

Same as the other reviews, controller not programmed as described, parts are nonexistent, and the hinges for the lids are trash. Live chat cannot do anything for you on this Webstaurant brand refrigerator.

Works great year later

Start Rusting after 3 months

Same as the other reviews. Hinges are absolutely a joke and fell off almost immediately. Does not keep product cold even in the environment recommended by the manufacturer. Rails for the pans are customizable but there are no detents at all so they slide all over the place if you're not careful.