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This product is not recommended. It was only "non-stick" for a week before the coating began to chip off. After taking off the plates to clean them (per manufactures instructions) they do not lock back into place tightly creating a gap for batter to spill into. Also, it takes over 4 minutes to make a waffle (not ideal for a busy restaurant) but it does not produce consistent results.
Thank you for reviewing this item, Kelly. We are sorry to hear that the waffle maker was defective. A Customer Solutions Representative will be contacting you very soon to straighten out the issue.