Merrychef eikon e3-1330 High-Speed Accelerated Cooking Countertop Oven

DO NOT BUY THIS PRODUCT. We purchased this product in June 2023 for our coffee shop. At only 8 months old it will not run a cook cycle. Merrychef has sent out 6 different technicians from 4 different companies to find/fix the issue and not a single company is able to figure it out. Every tech has told merry chef that it is defective, and instead of replacing the product they wish to continue to send out more people/different companies to try and fix it. It has now been 8 weeks since this oven has worked properly, and it has caused my coffee shop to suffer immensely. Merrychef customer service would rather laugh at the situation and the fact that it is costing our company tons of sales instead of standing behind their "quality" word. We are currently still waiting on another part. It has been over a week and Merrychef hasn't even shipped it....I advise to go with any other manufacturer if your looking for this type of product.

Such an easy to use oven with a multitude of settings and temperature options! It is also super easy to clean and the machine provides a step by step break down of the cleaning process.

We have had this Merrychef for almost 2 years now and we are pleased with it. We had a used turbochef before this that gave us alot of issues. It was a used product which does not justly represent the turbochef. We believe the turbochef would have been a very reliable product if it was new. In fact, we were hesitant to switch to a new brand since our turbochef was so fast and powerful when it was working. This merrychef, however, does essentially the same thing with just a little slower cook time - actually just 5 seconds slower. It does what it should and is reliable.