Verified Purchase
Buyer Beware! We had issues with this ice machine from the minute it arrived under or uncharged. Had to open a warranty ticket with Manitwoc and it took months and 3 different subpar machines before they finally just took it back and offered a refund (that I have not yet received 4 months later). After being told for months that the issue was with us, I finally got a confirmation that we received a bad batch of machines. We replaced for a different machine for 1/4 of the cost and it has been working perfectly. The ice was so fragile from this machine, I could crush it with my fingers. It melted immediately in a cup with an liquid, even cold water. Would not recommend. Manitwoc customer service has been difficult to work with and we have been patient and understanding during the 6 month ordeal. Once the refund that has been promised is in hand, I will update review.
2 out of 2 found this review helpful
We appreciate your review, Kari. We wish this product would have worked out for you. Our Customer Solutions team will remain in contact with you about this.