Manitowoc UDE0065A NEO 19 11/16" Air Cooled Undercounter Dice Cube Ice Machine with 31 lb. Bin - 115V, 57 lb.

Buyer Beware! We had issues with this ice machine from the minute it arrived under or uncharged. Had to open a warranty ticket with Manitwoc and it took months and 3 different subpar machines before they finally just took it back and offered a refund (that I have not yet received 4 months later). After being told for months that the issue was with us, I finally got a confirmation that we received a bad batch of machines. We replaced for a different machine for 1/4 of the cost and it has been working perfectly. The ice was so fragile from this machine, I could crush it with my fingers. It melted immediately in a cup with an liquid, even cold water. Would not recommend. Manitwoc customer service has been difficult to work with and we have been patient and understanding during the 6 month ordeal. Once the refund that has been promised is in hand, I will update review.

I would say buyer beware. We have purchased thousands and thousands of dollars from Webstaurant store and this last purchase is really making us reconsider ever buying any sort of appliance from them again. The problem we are having is, this machine which was installed perfectly by a professional is supposed to produce up to 57lbs of ice per day, it produces 15 lbs at best. Not enough. We called webstaurant store and said "hey guys, this machine isn't up to what your product description says, we would like to return it". They said "oh, well it must be in its original packaging and un-used.", otherwise you got to pay a re-stocking fee and additional fees for return. So wait, you sell me a machine that's supposed to produce UP to 57lbs per day and produces 15 lbs? How could we tell that if we don't test it? Very sub-par service. We Read More

Arrived with front door damaged, but webrestaurant worked with me and provided a discount. Makes nice ice, but never stops making ice when full. Now the ice bin is full of water. I was considering one of the Chinese ice machines on other sites for a lot less, looks like that is what I got but paid a lot more. Bought Hoshizaki in the past, should have stuck with them.

I am now on my second ice machine from Manitowoc. I still have not been able to make it yet, because they have both been broken. Having said that web restaurant has been great. These units are absolutely horrible though run don’t walk away from anything that this company Maggs

Was easy to set up. Not sure if it stores as much ice as indicated or makes as much as it claims. Mine is not used in a service industry where I need constant ice so it works for me.

we are super happy with our new ice maker, nice very compact can fit anywhere, super fast, easy to install, definitely will recommend this item.

Great addition to our kitchen. Makes ice in no time. Does not use alot of room and keeps down the worry of not having ice on hand.

I am totally impressed with this company and how they worked through issues I had with my initial delivery on my ice machine. It was damaged and within 24 hrs they had informed me that they were sending out a replacement. I had plumber install but it was not working correctly. Read about troubleshooting in manual and was able to make adjusting accordingly and it is now producing great ice. For my coffee shop it will be perfect and I will continue to order from this website!! Thank you

Just tested my new ice machine last week. Works great, perfect match for small and medium sized restaurant. Installation takes some time, easy to clean.

Purchased this ice machine and have absolutely no complaints. There have been no issues as far as performance. It could probably be a little quieter...but Im one of those people who wants something to work and not have any noise coming from it at all (you should talk to my husband about his nightmare of appliance choices in our kitchen remodel and me wanting absolutely whisper quiet appliances!). Other than that, I cannot complain. It works as it should and makes ice as advertised lol

I needed an ice machine that was low enough and slim enough to fit under my counter, so even if this machine had been awful, I still probably would have purchased it. That being said, it does the work just fine - I'm happy with the ice levels, though sometimes the ice can look a little melted. It does not come with an exterior scoop holster, and storing the scoops in the bin is frowned upon (or downright illegal, I'm not sure which) so that's something to consider as well.

Product arrived promptly, was packaged well for shipment. The third party shipper followed delivery instructions so there was no damage to the unit. Am happy with the purchase.

This is a nice new ice machine for us. It makes about 6 bags of ice per work shift. We bag the morning of a shift, during a shift and the end of the shift thru the week to have a nice supply for hot summer events. See pic attached of one of our drink containers with this lovely ice in it!