Verified Purchase
Absolute Trash. Gave out after 4days!!! Let me first say Webstaurantstore has been amazing, so this review is not a reflection on them. Hoshizaki on the other hand has been a nightmare. I had read good reviews and decided to splurge a little more on a Hoshizaki ice Machine. What a mistake. It gave out after 4 days. It came to me with almost no coolant in it and two parts that already needed to be replace. Hoshizaki stated ( after hours on hold) that they would send both parts. They only sent 1 part and the other is on back order. I'm losing money having to buy ice every day when I was supposed to have a new working machine. I am beyond upset with the product and the customer service from Hoshizaki.
0 out of 2 found this review helpful
We appreciate your review, Cole. We wish this Hoshizaki KM-116BAJ 24 inch Air Cooled Undercounter Crescent Cube Ice Machine with 53 lb. Bin - 115V; 1 Phase; 125 lb. would have worked out for you. Our Customer Solutions team will remain in contact with you about this.