Verified Purchase
- Color:
- Black
This carrier is great for keeping our meals hot/cold. But there is one major downfall. We have only used these carriers for packing our holiday meals, which breaks down to approximately 6 times. Out of the 20 that I ordered 6 zippers have failed, which makes the bag unusable. And we have at least 6 more zippers ready to fail also. We did receive one that had a different zipper that seems to be sturdier. I emailed customer service and was told that they have no warranty. So I guess this non-profit is out of luck.
9 out of 9 found this review helpful
We appreciate your review, Carol! A Customer Solutions Representative is assisting you in getting a credit for the defective bags.