Since we received this fryer, we have had issues with it. The safety trigger that shuts the unit off when the heating element is out of place is faulty and keeps the unit from heating up. It is a constant problem and we cannot use it consistently unless staff is holding the heating element in a specific place, which defeats the purpose of the safety feature. We called to have this fixed and they wanted to charge us for someone to come look at it last year when it was under warranty. Its a shame. Wish they would have let us just swap this out with one that works. We would have sent it back.
We appreciate your review, Kevin. We wish this Cecilware EL15 Stainless Steel Electric Commercial Countertop Deep Fryer with 15 lb. Fry Tank - 120V, 1800W would have worked out for you. Our Customer Solutions has passed along the warranty information to you to.
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