Verified Purchase
The first one arrived a bit battered from shipping but they sent me a replacement in perfect condition. It is easy to use and makes popcorn quickly. The long metal piece with a gear on top has a habit of bending and this makes it difficult to turn the kettle with the black handle. You end up having to lift it up slightly in order to turn it. This was true of the first kettle and the replacement kettle they sent me.
Thank you for your review, Amanda! We are sorry you've had some issues with this product. A Customer Solutions Representative will contact you soon!