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- Bronze
Assembled incorrectly or with incorrect parts. Doesn't fit together as indicated in instructions. Do NOT buy one of these until you have confirmed this problem has been corrected. The issue is around step 3 where the three metal cage segments (that go around the glass tube) insert into the base...the holes do not line up between the upper deck and the lower section of the burner assembly. You'll need a long drill bit about 6" (drill length, not overall bit length) x 3/16" dia and steady hands to drill straight. Not what I signed up for.
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Thank you for your review, James! We’ve attempted to assist but have not received a response. It looks like you may have attempted to install the guard pieces upside-down, which can create the issue you described. Please reach out to our Customer Solutions team if you have any questions!