Verified Purchase
- Type:
- Base with 7 Qt. Pack
used this soup warmer for approx 8 months. shorted out and quit working. sent Vollrath pictures like they requested and they came back saying i'd used a corrosive cleaner to the inside. That was 100% false. So they wont warranty their product. i'm the only one who has ever cleaned this unit out and only used dawn dish soap and water. i did reply to the fact we do have hard water and what they were seeing was hard water deposits. Didn't matter. They never responded back. So now I'm stuck with an expensive piece I paid extra foir the name and can't use it.
1 out of 1 found this review helpful
Thank you for your review, Donna! We are sorry this product has not worked well for you. Action has been taken to remedy this. Please reach out to our Customer Solutions team if you have any questions!